Municipal Customer Service Representative

City of Concord; Concord (NH); On-site; USD 30,000 - 33,000; Full time

Job summary

City of Concord is seeking a Finance Department - Collections staff member to perform cash transactions, balance receipts, and provide courteous public service. The role includes preparing motor vehicle registrations, processing tax bills and payments, and handling inquiries with confidentiality and accuracy.

The position requires a high school diploma or GED, and NH certification requirements will be pursued during probation.

Qualifications

• Basic mathematical computations including addition, subtraction, multiplication, and division.
• Proficiency with word processing and computer use.
• Knowledge of office procedures, rules and regulations.

Responsibilities

• Handle cash transactions and balances with the public.
• Prepare motor vehicle registrations, titles, and related fees.
• Process property taxes, water/sewer charges and accounts receivable.
• Answer phones and respond to inquiries; maintain records.
• Enter and retrieve information in a computer system.

Skills

Basic mathematics computations

Word processors & computers

Office procedures

Customer service

Education

High school diploma or GED

Tools

General Office Equipment

Copy Machine

PC/Terminal

Job description

DESCRIPTION

DEPARTMENT

Finance Department - Collections

TYPE OF EMPLOYMENT

Permanent Full Time, 40 Hours Weekly, Days

SALARY RANGE

$21.99 to $24.27 (top of range $31.86), with a competitive flexible benefits package.

CLOSING DATE

Open until filled.

JOB SUMMARY

Performs work conducting cash transactions while dealing courteously and diplomatically with the public. Responds to requests for information and assistance; balances receipts; enters and retrieves information using a computer.

• Prepares Motor Vehicle Registrations and Titles; issues plates; collects city and state fees; inventories state supplies; answers motor vehicle tax questions; provides information while adhering to confidentiality and privacy laws.
• Assists with all aspects of tax liening and tax deeding; assists with the processing of reminder notices; calculates payoff amount for past due bills.
• Processes payments for property taxes, water and sewer charges, and general accounts receivable bills.
• Balances cash drawer to end of day reports and prepares deposit for the bank.
• Conducts cash, check, and credit card transactions with the public.
• Performs collection calls for past due accounts.
• Assists the department with compiling statistics and reports; maintains appropriate files.
• Enters and receives technical information into a computer in order to update records, process transactions, and respond to requests for information.
• Processes incoming and outgoing mail.
• Answer incoming phone calls.
• Performs other related duties as assigned.

TYPICAL QUALIFICATIONS

MINIMUM QUALIFICATIONS REQUIRED

EDUCATION AND EXPERIENCE

High school diploma, GED or any combination of education, training and experience which provides the knowledge, skills and abilities required for the job.

LICENSES AND CERTIFICATIONS

State of NH Municipal Agent Certification and State of NH Driver Protection Privacy Certification must be obtained within the probationary period or as classes become available.

SUPPLEMENTAL INFORMATION

MATERIAL AND EQUIPMENT USED

• General Office Equipment
• Personal Computer and/or Terminal
• Copy Machine

KNOWLEDGE, SKILLS, AND ABILITIES

KNOWLEDGE OF

• Basic mathematical computations, including addition, subtraction, multiplication, and division.
• Word processors and\or computers.
• Principles and practices of office procedures, rules, and regulations.

SKILL IN

• Making change in money.
• Dealing courteously and diplomatically with difficult people and the general public.
• Performing basic mathematical computations, such as adding, subtracting, multiplying, and dividing.
• Operating various office equipment.
• Entering and retrieving information using a computer.

MENTAL AND PHYSICAL ABILITIES TO

• Communicate effectively orally and in writing with a variety of types of individuals.
• Read, understand, and use judgment in the application of laws and regulations to area of assignment.
• Understand and carry out written and oral instructions.
• Prepare clear and concise reports.
• Establish and maintain effective office relationships.
• Work in an open office environment with several activities and conversations taking place at the same time.
• Organize work, set priorities, and meet critical deadlines.
• Perform duties while sitting at a desk or table or while intermittently sitting, standing, or stooping.
• Occasionally lift light or heavy objects.
• Climb ladders.

WORKING CONDITIONS

The work is performed in an office or stockroom.

This class specification should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this job. Incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specification. Any essential function or requirement of this class will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reason able accommodation for the specific disability will be made for the incumbent/applicant when possible.

"An Equal Opportunity Employer M/F/DP/V"

Our organization is committed to ensuring fair treatment, access, and opportunities for all individuals regardless of race, ethnicity, gender, sexual orientation, ability, socioeconomic status, age, religion or other social identities in accordance with state and federal law. We recognize that each individual brings a unique perspective that is informed by their life experience and identity. Our organization is committed to recruiting and retaining the best qualified individuals based on a holistic review of their knowledge, skills, experience, understanding, communication and abilities.