Municipal Associate - Senior Center

City of Pelham, AL; Pelham (AL); On-site; USD 12,000 - 18,000; Part time

Job summary

City of Pelham, AL is seeking a part-time front desk assistant for the Senior Center. You will greet visitors, provide information, answer phones, and support daily activities and programs while promoting excellent customer service.

The role emphasizes teamwork, reliability, and respectful interaction with patrons. Typical hours are 8:30am–4:00pm, Monday through Friday, with a 4-hour shift that may vary based on needs.

Qualifications

• High school diploma or GED.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to present information in one-on-one and small group situations to customers and employees.
• Reasonable accommodations may be made to enable individuals with disabilities.

Responsibilities

• Greet guests as they enter the Senior Center.
• Provide information to guests and members.
• Answer phone calls and routine questions.
• Assist with activity calendar and room setup for daily classes.
• Provide friendly customer service to city patrons.
• Undertake other duties as assigned.
• Establish and maintain effective work relationships with others.

Skills

Problem Solving

Customer Service

Team Work

Leadership

Ethics

Organizational Support

Accountability

Professionalism

Quality

Education

High school diploma or GED

Tools

Basic computer skills

Job description

Responsible for a variety of duties and reports to the Senior Center Coordinator. The hours of the Senior Center are 8:30am - 4:00pm, Monday-Friday. Candidate would typically work a 4 hour shift; however, hours may vary based on the needs of the facility.The list is not intended to be all-inclusive nor exclusive, but is intended to provide examples of typical duties performed.

• Greet guests as they enter the Senior Center
• Provide information
• Answer phone calls and routine questions
• Provide information to members
• Assist with activity calendar
• Assist with room set up for daily classes and programs
• Provide friendly customer service to city patrons
• Other duties as assigned
• Establishes and maintains effective work relationships with others

Competency

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - Identifies and resolves problems in a timely manner;
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs;
• Team Work - Exhibits objectivity and openness to others' views; Contributes to building a positive team spirit;
• Leadership - Inspires respect and trust;
• Ethics - Works with integrity and ethically; Upholds organizational values;
• Organizational Support - Follows policies and procedures;
• Accountability - Takes responsibility for own actions;
• Professionalism - Treats others with respect and consideration regardless of their status or position;
• Quality - Looks for ways to improve and promote quality

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

High school diploma or general education degree (GED).

Language Ability

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving variables in standardized situations.

Computer Skills

Basic computer skills needed.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 25 pounds. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or talk or hear.