Program Assistant Senior Center

Area Agency on Aging of Northwest Arkansas; Bentonville (AR); On-site; USD 14,000 - 19,000; Full time

Job summary

Area Agency on Aging of Northwest Arkansas is seeking a Program Assistant to provide on-site administrative support at the Bentonville senior center. You will supervise registration, greet visitors, handle mail, assist with banking deposits, and help coordinate volunteers.

Responsibilities include planning activities, leading client programs, supporting fundraising events, and promoting the center to the public while maintaining client confidentiality and professional conduct.

Qualifications

• Must have a high school diploma or GED.
• Must complete First Aid training after employment and maintain current certification.
• Must obtain ServSafe Food Protection Manager Certification.
• Strong communication and organizational skills.

Responsibilities

• Answer telephone and greet visitors; relay inquiries as needed.
• Complete client registration and record units of service.
• Manage mail and perform banking deposits when needed.
• Coordinate and train volunteers; schedule their work.
• Plan and lead activities for clients at the senior center.
• Assist in fundraising events and public relations activities.

Skills

Communication skills

Multitasking

Confidentiality

Telephone handling

Customer service

Education

High School Diploma or GED

Job description

Locations

Bentonville, AR

Position Type

Full Time Hourly

Employee Type

Employee

Work Model

On Site

$12.00 per hour

Job Description

JOB SUMMARY:

The PROGRAM ASSISTANT works under the direct supervision of the Center Director and the general supervision of the Director of Senior Services.

JOB DUTIES AND RESPONSIBILITIES:

• WILL ANSWER TELEPHONE AND GREET VISITORS: will answer telephone, either taking messages, handling inquiries or referring call to the Center Director; assists Center Director in greeting visitors and program participants who visit to the senior center.
  
• WILL PERFORM RECORD KEEPING DUTIES: will complete Consumer Registration forms on new clients; will record units of service; will set up client files; and perform other record keeping as necessary.
  
• IF ASSIGNED, WILL TAKE CARE OF INCOMING AND OUTGOING MAIL (Pickup mail at post office and take afternoon mail).
  
• WILL MAKE SURE DAILY BANK DEPOSIT IS MADE, TAKING THE DEPOSIT TO THE BANK IF NECESSARY.
  
• WILL COORDINATE AND TRAIN VOLUNTEERS: assists Center Director in finding and training qualified volunteers; coordinates work schedule of volunteers as directed by the Center Director.
  
• WILL PLAN, CONDUCT, AND LEAD ACTIVITIES FOR CLIENTS: will plan and lead activities in the senior center; will assist clients with activities as needed.
  
• WILL ASSIST CENTER DIRECTOR IN PLANNING AND CONDUCTING SPECIAL FUND-RAISING EVENTS FOR THE CENTER.
  
• WILL ASSIST CENTER DIRECTOR IN PLANNING AND CONDUCTING PUBLIC RELATION ACTIVITIES TO PROMOTE THE PROGRAM: will help distribute literature and assist where needed in promoting the senior center to the general public.
  
• INTERACTS EFFECTIVELY WITH CLIENTS AND OTHERS: always maintains a professional but caring and compassionate demeanor; treats other staff members and volunteers with respect; never displays anger or impatience with clients, staff or volunteers; never abuses clients, either physically or emotionally.
  
• MAINTAINS CLIENT CONFIDENTIALITY AND PRIVACY: does not discuss or gossip about client; ensures that all information contained in the client file is kept confidential and not given to the public.
  
• ASSISTS IN CLEANING AND STRAIGHTENING SENIOR CENTER AFTER DAILY ACTIVITIES ARE COMPLETED. Senior Center shall always be neat and orderly.
  
• ASSISTS IN KITCHEN AND TRANSPORTATION AS NEEDED: will assist kitchen staff in such areas as serving the meal, cleaning up etc., as needed; will drive van routes or special trips as needed.
  
• IF HOST/HOSTESS IS NOT AVAILABLE, WILL BE RESPONSIBLE FOR SIGN IN DESK.
  
• ATTENDS JOB-RELATED TRAINING AS REQUIRED.
  
• PERFORMS OTHER DUTIES AS ASSIGNED.

PHYSICAL AND MENTAL REQUIREMENTS:

• Ability to communicate with employees, supervisors and other contacts verbally and/or in writing
• Ability to understand and follow complicated verbal and written instructions, guidelines, policies and procedures
• Ability to handle stressful situations
• Ability to complete complex paperwork/forms required to document time and work completed
• Ability to make decisions and do problem solving
• Ability to maintain an acceptable attendance pattern
• Ability to do multi-tasking with minimal errors
• Ability to stand or sit for long periods of time
• Ability to grasp, reach, bend, stoop, kneel, squat, climb and move about freely
• Ability to travel both short and long distances
• Ability to lift objects up to 25 pounds
• Ability to work with minimal supervision
• Ability to work as a team member
• Ability to perform duties in accordance with safety guidelines
• Working environment is primarily an office setting, with travel in all weather conditions to county offices

JOB CLASSIFICATION: Non-Exempt
PLEDGE OF CONFIDENTIALITY:
Information regarding a client of this agency shall not be released to any source outside of this agency without the signed permission of the client. Furthermore, information will only be released internally on a need-to-know basis. Employee will not discuss client cases outside the office or with anyone not employed by this agency unless they are directly involved with the patient’s case.

Basic Qualifications

• Must have a high school diploma or GED.
  (Other job related education and/or experience may be substituted for all or part of these basic requirements upon approval of the Board of Directors' or the Executive Director if such substitution does not violate program regulations.)
• Must be willing to successfully complete First Aid training after employment and must successfully complete training as required during the employment period to maintain current certification in First Aid.
• Must obtain and maintain ServSafe Food Protection Manager Certification.
• Must maintain good driving record.
• Must have and maintain clear criminal record.
• Ability to communicate with employees, supervisors and other contacts verbally and/or in writing.
• Ability to understand and follow complicated verbal and written instructions, guidelines, policies and procedures.
• Ability to do multi-tasking with minimal errors.
• Ability to stand or sit for long periods of time.
• Ability to grasp, reach, bend, stoop, kneel, squat, climb and move about freely.
• Ability to travel both short and long distances.
• Ability to lift objects up to 25 pounds.
• Ability to work with minimal supervision.
• Ability to perform duties in accordance with safety guidelines.
• Working environment is primarily an office setting, with travel in all weather conditions to county offices.