Urgent Care Supervisor

ARIZONA HUMANE SOCIETY; Phoenix (AZ); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Generous PTO program

401(k) with employer contribution

Medical, Dental and Vision Plans

Public Service Loan Forgiveness program eligibility

Discounts on veterinary services

Job summary

The Arizona Humane Society is looking for a full-time Urgent Care Supervisor to lead its dedicated team in Phoenix, Arizona. In this role, you will supervise daily clinic operations, ensuring exceptional patient care while guiding a team of veterinary technicians.

The ideal candidate will possess a high school diploma, have significant experience in veterinary settings, and demonstrate strong leadership and conflict resolution skills. Benefits include competitive salary, generous PTO, and eligibility for a 401(k) plan.

Qualifications

• Must have at least two years of practical experience in a veterinary clinic.
• Must have at least two years of supervisory experience.
• Must pass pre-employment drug and background screening.

Responsibilities

• Oversee day-to-day operations of the veterinary clinic.
• Lead and support a team of veterinary technicians.
• Coordinate staff schedules and provide training.

Skills

Team leadership

Attention to detail

Conflict resolution

Problem-solving

Education

High school diploma or GED

Graduation from technical school

Tools

Daysmart

Job description

Urgent Care Supervisor

The Arizona Humane Society is seeking a full-time Urgent Care Supervisor to lead our dedicated Urgent Care team. This position works a schedule of Wednesday - Saturday 5:30 PM to 2:30 AM. If you’re a passionate leader who thrives in a fast‑paced veterinary environment and is ready to make a meaningful impact on the lives of animals, we’d love to hear from you!

Benefits

• Competitive salary
• Generous PTO program
• Up to 8 paid holidays per year
• 401(k) with employer contribution
• Medical, Dental and Vision Plans
• Public Service Loan Forgiveness (PSLF) program eligibility for certain employees
• Discounts on veterinary services and other pet perks

Day in the Life

As the Urgent Care Supervisor, you will oversee the day-to-day operations of our veterinary clinic, ensuring exceptional patient care while leading and supporting a team of veterinary technicians. In this hands‑on leadership role, you will coordinate staff schedules, provide coaching and performance feedback, train and mentor new team members, and help foster a positive, collaborative work environment. You’ll also partner with veterinarians to ensure seamless communication with clients, manage escalated concerns with professionalism and compassion, and maintain accurate medical records and clinic documentation.

In addition to your leadership responsibilities, you will play an active role in patient care by supporting technicians as needed, ensuring clinic and surgical areas remain clean, organized, and fully stocked, monitoring medical supply inventory and DEA drug logs, and maintaining knowledge of current veterinary protocols and emergency procedures.

Job Requirements

• High school diploma or GED required.
• Graduation from technical school (preferred) plus two years of practical experience in a veterinary clinic and at least two years of supervisory experience.
• Work well both independently and cooperatively as part of a team.
• Must work collaboratively with clinic leadership, veterinarians, and staff.
• Ability to remain composed while working in a fast‑paced environment.
• Must have excellent attention to detail.
• Ability to solve complex problems and balance multiple priorities.
• Must have excellent interpersonal skills, deescalation skills, and ability to resolve conflict.
• Proficiency with or ability to learn/use Daysmart.
• Must pass pre‑employment drug and background screening to be compliant with DEA requirements for dispensing controlled drugs.

Physical Demands / Work Environment

While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 50 pounds. Must be able to hear above the sound of the animals. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

There will be exposure to dust, heat, cold and temperature changes; wet floors, and animal noises, odors and dander. Most time will be spent in a typical air‑conditioned and heated office environment.

Additional Information

The Arizona Humane Society is an Equal Opportunity Employer and a participant in the E‑Verify program.

Must pass pre‑employment drug and background screening to be compliant with DEA requirements for dispensing controlled drugs.