Multisite Leasing Consultant

AVALON BAY COMMUNITIES, Inc.; Santa Clara (CA); On-site; USD 78,023,000 - 97,023,000; Full time

Job summary

Vivmark Residential in Santa Clara, CA is seeking a Multi-Site Leasing Consultant to promote Equity Residential's brand across assigned communities and achieve maximum occupancy and revenue while delivering a remarkable customer experience.

You will split time between new sales, tours, resident relations, and leasing administration, coordinating onsite presence, managing leads with CRM, and supporting resident events; flexibility including evenings and weekends is required.

Qualifications

• Sales and Customer Service experience is preferred.
• High School diploma or equivalent.
• A valid driver's license, good driving record, auto insurance, and reliable transportation is required if operating a motorized vehicle.
• Computer literacy and effective communication skills. Must be able to effectively communicate both orally and in writing in English for all work-related purposes.
• Knowledge of federal and state apartment housing laws
• Availability to work a flexible schedule, including weekends
• Smartphone usage required for certain aspects of the role with secure software
• Ability to use the computer effectively and read written communications; ability to lift up to 15 pounds; stairs may be involved

Responsibilities

• Promotes Equity Residential's brand.
• Under the direction of the Community, General, or Area Sales Manager, coordinates the schedule and times for dedicated in-person onsite presence at assigned properties based on business needs and occupancy/revenue goals.
• Proactively manages leads and customer experience using the CRM at all assigned communities.
• Completes CRM tasks within the appropriate time frame.
• Promotes the communities based on the prospective resident's needs.
• Proactively manages the Tour Schedules.
• Inspects the community ready product and tour path daily.
• Employs effective selling techniques to close the sale.
• Cross-sells, both within assigned communities and other sister communities to meet the needs of the prospective residents.
• Maintains accurate and in-depth knowledge of all aspects of the community.
• Supports the community's marketing efforts.
• Monitors community trends to prepare for future occupancy needs.
• Provides leadership and mentorship to Leasing Consultants.
• Assists residents regarding payment and account ledger inquiries.
• Communicates effectively with the service and office team, as well as residents.
• Maintains market and community knowledge.
• Coordinate and support resident events as directed throughout the year, which may occur during evenings and weekends.
• Accurately and efficiently prepares and assists with all leasing documents.
• Assist with postings and notifications to the residents when assigned.
• Verifies all scheduled move-in files are complete.
• Completes all required training in a timely manner.
• Understands and complies with federal, state and local fair housing laws and standards, as well as landlord/tenant laws and regulations.
• Represents the Company in a professional manner at all times.

Skills

Sales & customer service

Computer literacy

Communication skills

English communication

Education

High School diploma

Tools

CRM software

Job description

Vivmark Residential in Santa Clara, CA is seeking a Multi-Site Leasing Consultant to promote Equity Residential's brand across assigned communities and achieve maximum occupancy and revenue while delivering a remarkable customer experience.

You will split time between new sales, tours, resident relations, and leasing administration, coordinating onsite presence, managing leads with CRM, and supporting resident events; flexibility including evenings and weekends is required.