Multisite IT Support Specialist - Windows & Endpoints

Pure-Flavor

Byron (GA)

On-site

USD 42,000 - 64,000

Full time

14 days+

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Job summary

Pure Flavor Farms LP is seeking an IT Support Specialist to provide front-line deskside and remote assistance across Pure Flavor’s Canadian and US operations, delivering responsive support for hardware, software, and connectivity issues. You will manage end-user devices, accounts, and IT system reliability across sites.

This role requires 0–3 years of experience with Windows 10/11, Microsoft 365, AD/Entra ID, and MDM tools, plus strong communication.

Qualifications

0-3 years of IT support experience in a helpdesk/service desk role.
Hands-on experience with Windows 10/11 in a business environment.
Proficiency with Microsoft 365 apps (Outlook, Teams, Word, Excel).
Knowledge of Active Directory/Microsoft Entra ID for user/device management.
Exposure to MDM platforms such as Microsoft Intune.
Basic networking concepts and VPN/Wi-Fi troubleshooting.
Experience using ticketing/ITSM systems to manage requests.
Strong communication and teamwork abilities.
Ability to handle confidential information with discretion.
Preference for ConnectWise Automate or similar RMM tooling and Autotask.

Responsibilities

Serve as the first point of contact for IT support requests via phone, email, or the ticketing system.
Diagnose and resolve hardware, software, application, and connectivity issues through deskside and remote support.
Triage and manage tickets to ensure timely resolution.
Deploy, configure, and maintain Windows 10/11 workstations and mobile devices.
Manage endpoint devices using Microsoft Intune and ConnectWise RMM.
Support and troubleshoot warehouse devices and other specialized hardware.
Create and maintain documentation for common issues and procedures.