End-User IT Support & Networking Specialist

Tecnica Group USA; West Lebanon (IN); On-site; USD 48,000 - 62,000; Full time

Job summary

Tecnica Group USA is seeking an IT Support Specialist to deliver end-user hardware and software support across the North America organization. Responsibilities include help desk ticket management, device provisioning, and software installation across Windows, MacOS, VOIP, and printers.

You will onboard/offboard users, manage access controls, and support hybrid meeting spaces while coordinating with global IT for policies and best practices. Travel to Canada may be required.

Qualifications

• Experience with Microsoft Active Directory and Microsoft 365 cloud environment including Exchange Online and Entra ID.
• Experience with Microsoft Office 365 setup and operations.
• Experience in help desk support operations.
• Experience managing VOIP, cell phone and tablet setup and maintenance.
• Experience operating Audio/Video equipment.
• Familiarity with networking infrastructure including switches, firewalls, VLANs, wireless and SD-WAN.
• Ability to administer enterprise wireless networks.
• Comfort supporting Windows and/or Linux servers under remote network administration guidance.
• Experience with MDM platforms (Mosyle, Jamf, Intune, or similar).
• Experience using scripting languages (PowerShell, bash, Python) to automate IT tasks.
• Experience with Cisco networking equipment a plus.
• Knowledge of internet security and data privacy principles.
• Occasional overnight travel; ability to travel to Canada.

Responsibilities

• Builds trust by providing clear and timely status updates for help desk tickets or projects.
• Provide confident, patient service with attentive listening to users’ issues.
• Responds promptly to service requests via help desk portal and escalations.
• Installs, configures, maintains, and monitors IT hardware including desktops, laptops, VOIP phones, printers.
• Oversees onboarding and offboarding of users.
• Creates and manages access controls on IT infrastructure.
• Installs, configures, and supports business critical software across the company.
• Implements policies and practices from the global IT team.
• Plans future IT projects and improvements to infrastructure.
• Maintains inventory records of hardware and software.
• Provides technical support across departments at multiple locations.
• Performs basic repairs and replacements of equipment as needed.
• Follows emergency plans for equipment, security or power failures.
• Manages and troubleshoots mapped network drives and file shares.
• Documents procedures and asset configurations; maintains ticket records.

Skills

Active Directory

Microsoft 365

Office 365

Help desk

VOIP

Networking

Firewall

VLAN

Wireless

SD-WAN

MDM

PowerShell

Python

Bash

Cisco

Remote support

Education

IT Certification

Computer Science Degree

Tools

Mosyle

Jamf

Intune

Job description

Tecnica Group USA is seeking an IT Support Specialist to deliver end-user hardware and software support across the North America organization. Responsibilities include help desk ticket management, device provisioning, and software installation across Windows, MacOS, VOIP, and printers.

You will onboard/offboard users, manage access controls, and support hybrid meeting spaces while coordinating with global IT for policies and best practices. Travel to Canada may be required.