Multi-Site IT Support Technician

Synergy Senior Management; Grand Blanc (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

Synergy Senior Management is seeking a dedicated IT Assistant to support our IT infrastructure across multiple senior facility locations. The role involves troubleshooting, maintaining hardware and software systems, and delivering hands-on technical assistance to staff.

The ideal candidate is tech-savvy, detail-oriented, and able to explain technical concepts to non-technical users while staying organized in a fast-paced environment.

Qualifications

• Familiarity with Windows and macOS operating systems.
• Basic networking knowledge including TCP/IP, VPN setup, and firewalls.
• Strong troubleshooting and communication skills are required.

Responsibilities

• Assist in troubleshooting and resolving hardware, software and network issues.
• Set up and configure computers, printers and other peripheral devices.
• Support the installation and maintenance of software applications.
• Manage and maintain user accounts, including passwords and access levels.
• Assist with routine network and server maintenance.
• Provide technical support to employees via phone, email and in-person at various locations.
• Maintain documentation of IT processes, system configurations, and troubleshooting steps.
• Monitor IT tickets and prioritize tasks to meet the company's technical support needs.
• Help ensure IT compliance with company policies and security protocols.
• Perform data backups and recovery as needed.
• Stay updated on the latest industry trends and best practices in IT support.

Skills

Windows

macOS

Networking basics

TCP/IP & VPN

Troubleshooting

Communication skills

Attention to detail

Job description

Synergy Senior Management is seeking a dedicated IT Assistant to support our IT infrastructure across multiple senior facility locations. The role involves troubleshooting, maintaining hardware and software systems, and delivering hands-on technical assistance to staff.

The ideal candidate is tech-savvy, detail-oriented, and able to explain technical concepts to non-technical users while staying organized in a fast-paced environment.