Multisite IT Operations Lead — Service & Tech Excellence

Confidential Jobs; Dalton (GA); On-site; USD 90,000 - 120,000; Full time

Job summary

Confidential Jobs seeks an experienced IT Operations Manager to oversee quality IT services in Dalton, Georgia. In this role, you will lead IT support, manage incidents, optimize processes, and ensure high performance in a collaborative team environment. Candidates should have at least 5 years of IT support experience, a Bachelor's degree in a related field, and strong leadership skills. The position may require some local travel to various locations, emphasizing customer service and effective communication.

Qualifications

• Minimum of 5 years of progressive IT support and infrastructure experience.
• Demonstrated experience supporting desktop, mobility, and networking technologies.
• Strong customer service, communication, analytical, and problem-solving skills.

Responsibilities

• Oversee IT support staff and incidents to maintain service quality.
• Manage escalation points for high-priority incidents.
• Participate and lead IT projects like technology refreshes.

Skills

Team Leadership

Customer Experience

Problem Solving

Communication

Initiative & Ownership

Education

Bachelor's degree in Computer Science or related field

Job description

Confidential Jobs seeks an experienced IT Operations Manager to oversee quality IT services in Dalton, Georgia. In this role, you will lead IT support, manage incidents, optimize processes, and ensure high performance in a collaborative team environment. Candidates should have at least 5 years of IT support experience, a Bachelor's degree in a related field, and strong leadership skills. The position may require some local travel to various locations, emphasizing customer service and effective communication.