Multisite Family Services Leader (ECE)

HBMPAA; San Diego, Northern (CA, KY); Hybrid; USD 57,000 - 63,000; Full time

Job summary

Heartbeat Music & Performing Arts Academy (HBMPAA) in San Diego, CA, seeks a Family Services Supervisor to lead the ECE division’s family-services operations. Based in San Diego, you will supervise Office Managers across HBMPAA sites in San Diego and Riverside Counties, ensuring compliant enrollment, eligibility, certification, and family-file management.

You will oversee NOAs, fees, and communications, maintain audit-ready records, and provide ongoing coaching to staff to meet regulatory

Qualifications

• Master's Degree in Early Childhood Education, OR Bachelor's in Business Administration, OR Bachelor's in Public Administration.
• Minimum 3 years of experience in family services, case management, enrollment/eligibility, or related fields.
• Experience supervising or multi-site administrative oversight.

Responsibilities

• Oversee multi-site family-services operations for San Diego and Riverside counties.
• Develop standardized workflows, tracking, and documentation across sites.
• Coach and support Office Managers and staff on enrollment and eligibility procedures.
• Monitor enrollment, file completeness, NOAs, confidentiality and deadlines.
• Conduct site visits and desk reviews to ensure policy and funding compliance.
• Onboard and train new Office Managers handling eligibility/enrollment.
• Escalate compliance or staffing concerns to the Divisional Director, ECE.
• Maintain division-wide tracking for enrollment, recertifications, and reporting.

Skills

Supervisory experience

Multi-site administration

Regulatory compliance

Staff coaching

Education

Master's Degree in Early Childhood Education

Bachelor's Degree in Business Administration

Bachelor's Degree in Public Administration

Tools

Microsoft Office

Google Workspace

Enrollment systems

Job description

Heartbeat Music & Performing Arts Academy (HBMPAA) in San Diego, CA, seeks a Family Services Supervisor to lead the ECE division’s family-services operations. Based in San Diego, you will supervise Office Managers across HBMPAA sites in San Diego and Riverside Counties, ensuring compliant enrollment, eligibility, certification, and family-file management.

You will oversee NOAs, fees, and communications, maintain audit-ready records, and provide ongoing coaching to staff to meet regulatory