Multiroute Delivery & Service Specialist - Mon-Fri

UniFirst Corporation; Fresno (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(k) with company match

Profit sharing

Health and life insurance

Paid time off

Employee discounts

Tuition reimbursement

Job summary

UniFirst is seeking a Route Coverage Specialist to step in on delivery routes when Route Service Representatives are unavailable. The role involves loading, delivering, and returning garments on established routes while upholding safety and service standards.

You’ll support multiple routes, assist on new installations, and look for opportunities to strengthen customer relationships through proactive communication and reliable service.

Qualifications

• Driver’s License & Safe Driving Record: Must be at least 21 with a valid license and clean record.
• DOT Compliance: Meet all Department of Transportation requirements, including a physical exam.
• Educational Requirements: High school diploma, GED, or military service required.
• Strong Customer Service Skills: Work independently while maintaining a team mindset and service quality.
• Relevant Experience: Prior experience in customer service, route sales, or delivery is a plus.
• Tech-Savvy: Comfortable using new technologies to improve efficiency.
• Physical Stamina: Lift, carry, and push up to 50 lbs; stand for extended periods.

Responsibilities

• Develop Proficiency Across Multiple Routes: Learn routes and customer details to provide top-tier service.
• Deliver Garments and Product to Customers: Load, transport, and unload garments on routes; return used items.
• Provide Excellent Customer Service: Deliver high-quality service and strengthen relationships through clear communication.
• Problem Solving: Resolve customer requests independently to ensure satisfaction.
• Operational Excellence: Manage invoices, conduct inventory audits, and keep vehicle appearance up.
• Safety: Follow traffic laws and company policies to ensure safety.
• Route Support: Assist RSRs, support installations, rerouting, and upsell opportunities.
• Effective Communication: Share feedback with leadership and monitor local competitor activity.

Skills

Customer service

Physical stamina

Safety awareness

Adaptability

Problem solving

Team collaboration

Education

High school diploma / GED / military service

Job description

UniFirst is seeking a Route Coverage Specialist to step in on delivery routes when Route Service Representatives are unavailable. The role involves loading, delivering, and returning garments on established routes while upholding safety and service standards.

You’ll support multiple routes, assist on new installations, and look for opportunities to strengthen customer relationships through proactive communication and reliable service.