Multiplatform IT Support & Training Specialist

University of Missouri-Columbia; Columbia Township (MO); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision

Retirement plan

Paid time off

Disability insurance

Parental leave

Educational fee discounts

Job summary

University of Missouri-Columbia is seeking a Systems Support Analyst to provide end-user hardware and software support across PC, Mac, Linux, and mobile devices. You will handle LAN-related issues, assist with campus applications, and train users to resolve complex problems.

The role emphasizes collaboration with IT teams, ongoing learning of new products, and documentation of projects to improve campus IT services. This 8am–5pm, weekday position is based in Columbia, MO.

Qualifications

• High School diploma required.
• 1-2 years of higher education experience preferred.
• Broad LAN and device knowledge; hardware, software, and OS experience.

Responsibilities

• Provide end user hardware support for PC, Mac, Linux, and mobile devices; install, configure and upgrade software; advise users on tech needs.
• Provide LAN support by troubleshooting and escalating network issues with engineers and admins.
• Offer applications/software support for University-approved software and integrate systems where possible.
• Provide one-on-one training to faculty, staff and students in OS and device software; mentor other staff.
• Plan, test, implement and document IT projects to improve user experience and capabilities.
• Collaborate with team members and other groups to maintain division-wide IT services and asset management.

Skills

LAN support

End-user hardware

Operating systems

Software support

Technical training

Team collaboration

Education

High School diploma

Tools

SCCM

Casper

Job description

University of Missouri-Columbia is seeking a Systems Support Analyst to provide end-user hardware and software support across PC, Mac, Linux, and mobile devices. You will handle LAN-related issues, assist with campus applications, and train users to resolve complex problems.

The role emphasizes collaboration with IT teams, ongoing learning of new products, and documentation of projects to improve campus IT services. This 8am–5pm, weekday position is based in Columbia, MO.