Multimedia Technician

ICON Consultants, LP; San Antonio (TX); On-site; USD 26,000 - 37,000; Full time

Job summary

ICON Consultants, LP is seeking a Multimedia Technician to support audio/visual, printing, and mobile device technologies in a fast-paced enterprise environment. The role involves installation, operation, maintenance, troubleshooting, and end-user support of multimedia systems and related equipment.

This position supports board meetings, corporate events, public outreach initiatives, remote meetings, and various technology-driven business functions.

Qualifications

• Experience supporting and maintaining audio/visual equipment (LCD/LED displays, projectors, PA systems).
• Experience supporting multifunction printers, scanners, and plotters.
• Basic understanding of PC networking concepts and Windows Active Directory.
• Strong troubleshooting and customer service skills.

Responsibilities

• Provide setup, operation, troubleshooting, and maintenance of audiovisual systems and related equipment.
• Support board meetings, corporate events, and remote meeting environments.
• Configure, operate, and dismantle projectors, microphones, speakers, mixers, and video conferencing equipment.
• Deliver Tier 2 and Tier 3 support for AV equipment, desktop computers, and printers.
• Perform routine maintenance and minor repairs on printers, scanners, and plotters.
• Diagnose and resolve technical issues in response to support requests.
• Coordinate equipment delivery, installation, relocation, and setup with internal teams and vendors.
• Create and maintain troubleshooting guides and end-user instructions.
• Stay current with emerging technologies and recommend process improvements.

Skills

AV equipment support

Tiered technical support

Customer service

Troubleshooting

Education

High School Diploma or GED

Associate degree or higher in IT/Multimedia/Electronics

Tools

Microsoft Office

Active Directory

Job description

Pay Rate: $23.00/hour

Position Type: Onsite | Long-Term Contract (anticipated up to 1 year with potential extension)

Position Overview

We are seeking a Multimedia Technician to support a wide range of audio/visual, computer, printing, and mobile device technologies in a fast-paced enterprise environment. This role is responsible for the installation, operation, maintenance, troubleshooting, and support of multimedia systems and end-user technology. The ideal candidate will have hands-on experience with audiovisual equipment, desktop support, multifunction printers, and customer service within a technical support environment.

This position supports board meetings, corporate events, public outreach initiatives, remote meetings, and various technology-driven business functions. The role requires flexibility to support occasional after-hours, weekend, holiday, and on-call activities.

Key Responsibilities

• Provide setup, operation, troubleshooting, and maintenance of audio/visual systems and related equipment.
• Support board meetings, corporate events, public outreach events, customer forums, and remote meeting environments.
• Configure, operate, and dismantle projectors, microphones, speakers, mixers, video conferencing systems, and presentation equipment.
• Deliver Tier 2 and Tier 3 support for audiovisual equipment, desktop computers, laptops, multifunction printers, scanners, plotters, mobile devices, and telecommunication equipment.
• Perform routine maintenance and minor repairs on multifunction printers, scanners, and plotters.
• Diagnose and resolve technical issues in response to customer support requests.
• Coordinate equipment delivery, installation, relocation, and setup with internal teams and third-party vendors.
• Create and maintain troubleshooting guides, technical documentation, training materials, and end-user instructions.
• Prioritize and manage multiple assignments while maintaining high levels of customer service.
• Participate in an on-call rotation to provide support as needed.
• Stay current with emerging technologies and recommend process improvements that increase efficiency and service quality.
• Perform additional duties as assigned.

Required Qualifications

• High School Diploma or GED.
• Experience supporting and maintaining audio/visual equipment, including LCD/LED displays, projectors, and PA systems.
• Experience supporting multifunction printers, scanners, and plotters.
• Familiarity with tiered technical support environments.
• Basic understanding of PC networking concepts and Windows Active Directory.
• Experience using Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Strong troubleshooting, analytical, and customer service skills.
• Ability to follow established procedures and work independently.
• Valid Texas Class C Driver's License with a favorable driving record.

Preferred Qualifications

• Associate degree or higher in Information Technology, Multimedia, Electronics, or a related field.
• CompTIA A+ Certification.
• CompTIA Network+ Certification.
• Knowledge of audiovisual technologies and equipment.
• Understanding of reprographics and document production equipment.
• Experience supporting live event technology and multimedia environments.
• Audio/Visual Support
• Desktop and Laptop Support
• Printer, Scanner, and Plotter Maintenance
• Hardware Troubleshooting
• Technical Documentation
• Customer Support
• Microsoft Office Suite
• Active Directory
• Equipment Installation and Configuration
• Time Management and Task Prioritization
• 100% onsite position based in San Antonio, TX.
• May require lifting and transporting technology equipment.
• Occasional travel within the San Antonio service area for event and equipment support.
• Availability to support events outside normal business hours, including evenings, weekends, and holidays when required.

Why Apply?

This is an excellent opportunity to join a large enterprise environment supporting high-visibility events, executive meetings, and multimedia technologies while gaining valuable experience across audiovisual systems, end-user support, and enterprise technology operations.