Multimedia Production Associate

Villanova University; Lower Merion Township (Montgomery County); On-site; USD 52,000 - 69,000; Full time

Benefits offered by this job

Benefits package

Paid time off

Retirement plan

Flexible work options

Wellness program

Tuition assistance

Job summary

Villanova University in Villanova, PA, invites applications for a Multimedia Production Associate to provide multimedia production, instructional media, and technology support across learning environments and university initiatives.

The role collaborates with faculty, Learning Technologies, Accessibility, Online Programs and other partners, applying AI-assisted tools for content development while building knowledge in instructional design and educational technology.

Qualifications

• Bachelor’s Degree or an equivalent combination of education, training, and experience.
• Coursework or training in multimedia production, instructional design, educational technology, or related disciplines is beneficial.
• 0-2 years of relevant experience in multimedia production or educational technology.
• Strong customer service and ability to translate technical information for non-technical users.

Responsibilities

• Provides multimedia production, instructional-media, and technology support for traditional, online, blended, and technology-enhanced learning environments, as well as University promotional and institutional initiatives.
• Supports the full content lifecycle including recording, editing, publishing, platform delivery, and content management.
• Collaborates with faculty and staff to gather project requirements and apply university-supported technologies.
• Maintains documentation and supports user education activities.
• Troubleshoots routine production and delivery issues and escalates when needed.

Job description

Posting Number: 20260437S

Position Title: Multimedia Production Associate

Position Type: Staff

Location: Villanova, PA

Recruitment Type: Internal/External Applicants

Work Schedule: full-time/12-months

Department: 845-UTS - Multimedia Technologies

Position Summary:

Why work at Villanova?

• Join a mission-driven organization. Since Villanova University’s founding in 1842, we have been inspired by the values of truth, unity, and love, and are a community dedicated to service to others.
• Villanova has been included among the nation’s best colleges and universities. VU’s inclusion again in U.S. News & World Report’s 2025 “Best Colleges” rankings is another indication of the University’s continued prominence and forward momentum.
• Villanova’s most precious asset is our people. As an employee, you will receive a holistic benefits package, generous paid time off, a competitive retirement savings plan, flexible work options, wellness programs including gym membership, professional development, tuition assistance, and more .

The Multimedia Production Associate provides multimedia production, instructional media, and technology support for traditional, online, blended, and technology‑enhanced learning environments, as well as University promotional and institutional initiatives. The Associate supports the creation and delivery of multimedia content across the full content lifecycle, including project preparation, recording, editing, quality assurance, publishing, platform delivery, and content management. The position uses established production technologies as well as approved AI‑assisted tools and workflows to support efficient, accessible, and high‑quality content development and delivery.

The Associate works with faculty and staff to gather basic project requirements, understand the intended audience and instructional context, and apply established multimedia approaches and University‑supported technologies. The position develops foundational knowledge of instructional design, educational technology, accessibility, learning management systems, responsible AI use, and online and adult learning so that multimedia and technology decisions are informed by how learners will ultimately use the content.

The position also supports instructional‑media platforms, content‑delivery technologies, AI‑enabled multimedia capabilities, and related workflows. The Associate works collaboratively with Learning Technologies, Learning Spaces, Accessibility, Online Programs, and other University partners.

Villanova is a Catholic university sponsored by the Augustinian Order. The University is an equal opportunity employer and seeks candidates who understand, respect and can contribute to the University’s mission and values.

Duties And Responsibilities:

Operational Excellence & Content Delivery

• Provides multimedia production, instructional‑media, and technology support for traditional, online, blended, and technology‑enhanced learning environments, as well as University promotional and institutional initiatives.
• Working under the guidance of Multimedia Production Specialists and departmental leadership, the Associate supports the creation and delivery of multimedia content across the full content lifecycle, including project preparation, recording, editing, quality assurance, publishing, platform delivery, and content management.
• Works with faculty and staff to gather basic project requirements, understand the intended audience and instructional context, and apply established multimedia approaches and University‑supported technologies.
• Develops foundational knowledge of instructional design, educational technology, accessibility, learning management systems, and online and adult learning.
• Supports instructional‑media and artificial intelligence (AI) platforms, content‑delivery technologies, and related workflows, working collaboratively with Learning Technologies, Learning Spaces, Accessibility, Online Programs, and other University partners.
• Use approved AI‑assisted technologies for defined multimedia, content‑development, and operational activities to help improve outcomes for faculty and students.

Customer Support & Consultation

• Provide first‑line support and guidance to faculty and staff regarding multimedia production, AI, instructional media, and established digital‑content solutions.
• Gather basic project requirements, including audience, purpose, intended learning environment, delivery requirements, timing, and desired outcomes.
• Assist faculty and staff in selecting from established multimedia production and delivery approaches based on identified needs.
• Help faculty and staff understand available options for studio production, classroom capture, self‑recording, asynchronous media, enhanced media, and other supported approaches.
• Support users with routine recording, uploading, editing, publishing, sharing, permissions, and media‑management workflows.
• Troubleshoot routine production, playback, publishing, access, and delivery issues using established procedures.
• Recognize when a request requires broader expertise in instructional design, learning technologies, accessibility, platform administration, learning spaces, or another technical area and coordinate escalation or referral to the appropriate partner.
• Maintain accurate project and service documentation, and clearly communicate requirements, status, next steps, and known issues.
• Support faculty and staff in becoming increasingly confident and self‑sufficient users of established multimedia and AI technologies and workflows.
• Participate in basic demonstrations, orientations, workshops, and other user‑education activities.

Collaboration, Training & Knowledge Management

• Support routine operation and use of instructional‑media platforms and other University‑supported content‑delivery technologies.
• Support established workflows involving instructional‑media platforms such as Mediasite, Vimeo, Frame.io, and other approved technologies.
• Assist with testing multimedia workflows across production systems, instructional‑media platforms, and learning‑management environments.
• Participate in semester‑readiness, platform‑readiness, content management, and instructional media operational activities.
• Assist with testing and evaluation of new multimedia, educational, interactive, and emerging technologies using established evaluation criteria.
• Support implementation of approved tools, pilots, integrations, and service improvements under guidance.
• Participate in cross‑training and collaborative activities with Learning Technologies, Learning Spaces, Online Programs, Accessibility, and other University partners.
• Develop foundational understanding of how multimedia content moves from creation through instructional‑media platforms and into learning management systems and other supported learning environments.
• Maintain awareness of emerging multimedia, educational, interactive, and content‑delivery technologies.
• Perform other duties as assigned in support of departmental objectives.
• Participate in special projects, committees, or working groups as assigned.
• Assist with pilot initiatives or emerging technology evaluations.

Minimum Qualifications:

Formal Education

• Bachelor’s Degree or an equivalent combination of education, training, and experience.
• Coursework, academic projects, certifications, concentrations, or technical training in multimedia production, instructional design, educational technology, learning experience design, digital media, communications, or related disciplines are beneficial.

Work Experience

• 0-2 years of relevant experience in multimedia production, digital media, educational technology, instructional media, communications, or a related field.
• Academic projects, internships, student employment, freelance work, or other hands‑on experiences demonstrating foundational skills in multimedia content creation and digital media production are beneficial.
• Exposure to multimedia development tools, digital content platforms, video, audio, graphic design, or visual storytelling technologies is beneficial.
• Exposure to supporting users, faculty, instructors, trainers, subject matter experts, or content creators in the development or delivery of digital content is beneficial.
• Experience or exposure to managing multiple assignments, meeting deadlines, and balancing competing priorities in a collaborative environment is beneficial.

Work Skills (e.g., Written And Verbal Communication Skills)

• Strong customer service skills supporting faculty, staff, and other stakeholders.
• Ability to translate technical concepts into clear, accessible guidance for non‑technical users.
• Strong verbal, written, and interpersonal communication skills.
• Excellent organizational, planning, and project management skills.
• Ability to manage multiple projects and deadlines simultaneously.
• Strong problem‑solving, troubleshooting, and analytical skills.
• Ability to work independently while collaborating effectively within a team environment.
• Ability to document procedures, workflows, and technical information clearly and accurately.
• Ability to responsibly utilize AI‑assisted tools while exercising professional judgment to validate accuracy and appropriateness.

Specific Job Knowledge (e.g., knowledge of principles and procedures related to field and area)

• Knowledge of multimedia production principles, workflows, and best practices.
• Knowledge of video production processes, including pre‑production, production, post‑production, and media delivery.
• Familiarity with instructional media development and digital content delivery platforms.
• Knowledge of multimedia distribution channels, including web, social media, streaming, and learning management systems.
• Understanding of emerging multimedia technologies, digital media trends, and production techniques.
• Knowledge of accessibility considerations and digital media standards.
• Understanding of the responsible and ethical use of AI‑assisted technologies in content development and production workflows.

Equipment Knowledge

• Working knowledge using multimedia production equipment and technologies, including but not limited to:
• Professional video cameras and recording equipment
• Audio recording and sound reinforcement equipment
• Lighting equipment and production accessories
• Video editing and multimedia production software
• Streaming and media distribution platforms
• Photography and digital imaging equipment
• Computers and productivity platforms (PC, Mac, Microsoft 365)

Other:

• Ability to operate a university‑owned or leased vehicle and maintain eligibility under the University’s vehicle insurance policy to travel between campus locations as required.
• Flexibility to adjust work schedule on an occasional basis to support academic or institutional events outside of standard business hours.

Preferred Qualifications:

Formal Education

• Bachelor’s degree preferred in multimedia production, digital media, communications, educational technology, instructional design, information technology, film/video, education, or related field.
• An equivalent combination of relevant education, training, certifications, portfolio work, internships, or professional experience may be considered.

Work Experience

• Oneness (likely typo) of relevant experience in multimedia production, digital media, educational technology, instructional media, communications, or a related field; internships, student employment, academic projects, freelance work, or comparable experience may be considered.
• Entry‑level professional, internship, academic‑project, or comparable experience in multimedia production, digital media, educational technology, instructional media, communications, or related field.
• Experience creating, editing, or delivering video, audio, graphics, photography, or other digital‑media content.
• Experience using digital technologies or content platforms in an academic, professional, corporate, media, or comparable environment.
• Experience working collaboratively with clients, users, faculty, staff, subject‑matter experts, or project teams.

Work Skills (e.g., written and verbal communication skills)

• Strong customer service orientation and ability to work effectively with faculty, staff, students, and institutional partners.
• Strong verbal, written, and interpersonal communication skills.
• Ability to translate basic technical information into clear guidance for non‑technical users.
• Ability to gather requirements and understand the purpose and intended audience of an assigned multimedia project.
• Strong organizational and time‑management skills.
• Ability to manage multiple defined assignments and priorities with guidance.
• Strong attention to detail and commitment to quality.
• Demonstrated problem‑solving and troubleshooting ability.
• Ability to follow established procedures while recognizing when escalation is appropriate.
• Ability to work independently on assigned responsibilities while collaborating effectively within a team.
• Ability to create and maintain clear documentation.
• Demonstrated curiosity and willingness to learn new multimedia, educational, and emerging technologies.
• Ability to responsibly utilize AI‑assisted tools while exercising professional judgment to validate accuracy and appropriateness.

Specific Job Knowledge (e.g., knowledge of principles and procedures related to field and area)

• Foundational knowledge of multimedia production principles and workflows.
• Familiarity with video and audio capture, editing, post‑production, publishing, and digital delivery.
• Familiarity with multimedia distribution through web, streaming, learning management systems, and other digital platforms.
• Basic understanding of instructional‑media development and technology‑enhanced learning.
• Foundational understanding of learning outcomes, learner engagement, instructional activities, and assessment as they relate to multimedia‑supported instruction.
• Basic understanding of online, blended, synchronous, asynchronous, and adult learning environments.
• Familiarity with learning management systems and educational technologies used for content delivery, communication, collaboration, engagement, or assessment.
• Basic knowledge of multimedia accessibility and inclusive digital content practices.
• Awareness of emerging multimedia, educational technology, and AI‑assisted production practices.

Equipment Knowledge

• Video cameras and recording equipment
• Audio‑recording equipment and microphones
• Lighting and production accessories
• Computers and multimedia‑editing systems
• Photography and digital‑imaging equipment
• Streaming and instructional‑media technologies
• Classroom audiovisual and recording technologies

Other

• Ability to operate a University‑owned or leased vehicle and maintain eligibility under the University’s vehicle‑insurance policy for travel between campus locations as required.
• Flexibility to adjust work schedule occasionally to support academic or institutional events outside standard business hours.

Physical Requirements And/or Unusual Work Hours:

This position involves work in a variety of instructional, technical, and facilities environments across campus.

Tools, machinery and equipment used:

Audiovisual and instructional technology equipment including displays, projectors, cameras, microphones, speakers, control systems, and associated mounting hardware. Hand tools and power tools used for installation, adjustment, and maintenance of technology equipment and infrastructure. Ladders, lifts, or other access equipment as required to support installation and maintenance activities. Computers and mobile devices for diagnostics, configuration, documentation, and communication.

Environmental conditions:

Work may occur in classrooms, lecture halls, conference spaces, data closets, and other technology‑enabled environments. Exposure to varying noise levels, lighting conditions, and temperature fluctuations may occur during installation or maintenance activities. Occasional exposure to dust or confined spaces when working near ceiling mounts, equipment racks, or infrastructure pathways.

Physical requirements:

Ability to lift, carry, push, or pull equipment and materials typically weighing up to 50 pounds, with or without reasonable accommodation. Ability to stand, walk, kneel, crouch, bend, and reach for extended periods while performing installation, troubleshooting, or maintenance tasks. Manual dexterity required to operate hand tools, power tools, and precision equipment. Ability to climb ladders or work at heights as required for installation and support activities.

Special Message To Applicants:

Posting Date: 09/25/2026

Closing Date (11:59pm ET):

Salary Posting Information:

This position falls within salaried grade 13 and the range is $52,000-68,500. The final salary will be determined with consideration of several factors including the selected candidate’s qualifications, department budget availability, market data, and internal equity.

Salary Grade: 13

Job Classification: exempt

References Needed

Minimum Number of References Needed 3

Maximum Number of References Needed 3