Multimedia Manager

Syracuse University; City of Syracuse (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

Syracuse University seeks a Multimedia Manager to lead the design and multimedia production for SU Global’s CODL, shaping accessible online course experiences for a diverse, global learner base.

The role blends hands‑on UI/UX work with team leadership, ensuring quality and timely delivery while upholding accessibility and brand standards across desktop, web, and mobile.

Qualifications

• Demonstrated leadership and supervisory experience, with a proven ability to mentor, coach, and evaluate design staff.
• Demonstrated ability to create wireframes, prototypes, storyboards, and process flows, and to translate user research and personas into interface design decisions.
• Proven experience as a UI/UX Designer, with strong visual design sensibility across desktop, web, and mobile platforms.
• Demonstrated ability to research user needs, develop personas, and conduct interviews to inform interface design for online learners.
• Strong understanding of responsive design principles and accessibility standards for web and online learning applications.
• Excellent written, verbal, and presentation communication skills, including the ability to present design recommendations to stakeholders and faculty.
• Enthusiastic, collaborative team player able to prioritize multiple concurrent design assignments in a fast‑paced environment.

Responsibilities

• Hands‑On Visual Content and UI/UX Design for Course Development: actively design accessible interfaces for online course materials and manage capacity gaps during peak periods.
• Team Leadership and Supervision: supervise the Multimedia Design team, evaluate performance, and guide hiring and development.
• Cross‑Functional Collaboration and Process Improvement: work with CODL teams to define, prioritize, and build engaging online courses; promote scalability and consistency.
• Other: perform other duties as assigned.

Skills

Leadership experience

UI/UX design

Prototyping & wireframes

User research & personas

Communication skills

Project management

Collaboration across teams

Education

Bachelor’s degree in Instructional Media & Design/Visual Design or related field

Master’s degree preferred

Tools

Adobe Creative Cloud

Figma

Job description

Multimedia Manager

Job # | 043081

Department Code | 11002-4418

Department | SU Global

Job Title | Multimedia Manager

Location | Syracuse, NY

Campus | Syracuse, NY

Commitment to On-Campus Experience | Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus. Remote work arrangements are limited in accordance with University policy.

Pay Range | $75,000

Pay Determination | Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.

Staff Level | S5

FLSA Status | Exempt

Hours | Standard University business hours 8:30am – 5:00pm (academic year) 8:00am – 4:30pm (summer) Hours may vary based on operational needs.

Job Type | Full-time

Unionized Position Code | Not Applicable

Job Description

Syracuse University is building something new. We’re launching SU Global to reimagine how we support and scale accessible online pathways for non-traditional learners, in a dynamic, innovative, and data-driven environment. That means rethinking how we work.This role requires on-campus presence because the best ideas emerge from real-time collaboration, the mentorship that happens in hallways, and the spontaneous problem-solving that defines startup culture. You’ll work non-traditional hours when needed – evening and weekend coverage, whatever it takes to deliver the best-in-class experience.We’re looking for team members who thrive in: High-energy, in-person environments where innovation happens face-to-face Flexible scheduling that follows student needs, not the clock Startup intensity within a world-class university structure We’re not looking for people who want a job. We’re looking for builders who want a mission.

The Multimedia Manager leads the multimedia design function within Syracuse University Global’s Center for Online and Digital Learning (CODL), producing accessible educational content that engages a diverse, global student audience. This role requires a collaborative Multimedia Designer and Manager with strong communication skills and a genuine desire to innovate in support of busy adult learners and the pace of course development.

The Multimedia Manager is accountable for the team’s performance, creative output, and the visual quality of course deliverables. This role bridges the design team and the broader organization’s translating priorities into team direction, and representing the team’s capacity and standards to leadership and partners, including instructional designers, video production, and faculty developers.

The Multimedia Manager is a player‑coach; an experienced UI/UX and visual designer who leads the team while remaining an active contributor, taking on design and course-development work alongside leadership duties, and owning the standards, tools, and direction that keep the function running effectively.

This role requires on-campus presence and occasional evening/weekend flexibility, in a fast‑paced environment supporting non-traditional learners through an evolving, data‑informed model.

Education and Experience

Bachelor’s degree in Instructional Media & Design, Visual Design, or a related field required; master’s degree preferred. Three (3) or more years of industry experience in UI/UX design, including experience in a supervisory or team lead capacity preferred. Demonstrated proficiency with design and prototyping tools such as the Adobe Creative Cloud and Figma. Portfolio required.

Skills and Knowledge

• Demonstrated leadership and supervisory experience, with a proven ability to mentor, coach, and evaluate design staff.
• Demonstrated ability to create wireframes, prototypes, storyboards, and process flows, and to translate user research and personas into interface design decisions.
• Proven experience as a UI/UX Designer, with strong visual design sensibility across desktop, web, and mobile platforms.
• Demonstrated ability to research user needs, develop personas, and conduct interviews to inform interface design for online learners.
• Strong understanding of responsive design principles and accessibility standards for web and online learning applications.
• Excellent written, verbal, and presentation communication skills, including the ability to present design recommendations to stakeholders and faculty.
• Enthusiastic, collaborative team player able to prioritize multiple concurrent design assignments in a fast‑paced environment.
• Familiarity with Syracuse University’s digital style guide and the regulatory and accessibility requirements of higher education preferred.
• A high degree of creativity, UX design, problem‑solving skills with strong attention to detail.

Responsibilities

• Hands‑On Visual Content and UI/UX Design for Course Development: Remain actively engaged in the design and development of accessible user interfaces for desktop, web-based, and mobile delivery of online course materials. Cover capacity gaps during high‑volume periods and ensure the most technically demanding or time‑sensitive deliverables meet quality standards. Conceptualize online learning interface design through storyboards, process flows, mockups, and interactive prototypes. Research user needs, develop learner personas, and conduct task analysis and interviews to inform interface design decisions. Develop and maintain UI design standards and best practices for online courses, consistent with Syracuse University’s digital style guide. Review, reformat, and finalize course materials and digital assets prior to LMS integration, managing intake and organization of assets throughout the production process. Design instructional content with a focus on accessibility, partnering with instructional designers and faculty developers to meet compliance standards.
• Team Leadership and Supervision: Exercise supervisory authority over the Multimedia Design team, including conducting performance evaluations, performance partnership reviews, and ongoing coaching. Make or meaningfully inform decisions related to hiring, onboarding, and performance management within the multimedia team. Collaboratively set meaningful performance objectives with direct reports and identify development opportunities for the team. Hold the team accountable for quality, consistency, and timely delivery across all graphic outputs. Identify resource needs and staffing concerns and elevate to the SU Global Director of Academic Partnerships with clear recommendations. Foster an environment of diversity, inclusion, and creative collaboration across the team and with partner functions.
• Cross‑Functional Collaboration and Process Improvement: Collaborate with all other CODL functional teams to conceptualize, define, prioritize, and build engaging online courses. Guide and support other team members’ understanding of UI/UX application needs, promoting scalability and creative consistency across course development. Prepare and present design recommendations to stakeholders based on program goals, user research, and UX/UI principles. Lead the Multimedia Design team to streamline processes and reduce bottlenecks in the course design process. Innovate and refine design processes to support the learning needs of busy, adult online learners and keep pace with course development timelines. Evaluate emerging design technologies and lead team training and implementation. Provide input and guidance on special projects and training.
• Other: Other duties as assigned.

Physical Requirements

Not Applicable

Tools/Equipment

Not Applicable

About Syracuse University

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience. The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.

About the Syracuse area

Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro‑area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.

EEO Statement

Syracuse University is an equal‑opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondis