Course Builder

Syracuse University; City of Syracuse (NY); On-site; USD 32,000 - 44,000; Full time

Job summary

Syracuse University is building something new. We’re launching SU Global to reimagine how we support and scale accessible online pathways for non-traditional learners, in a dynamic, innovative, and data-driven environment.

That means rethinking how we work. This role requires on-campus presence because the best ideas emerge from real-time collaboration, the mentorship that happens in hallways, and the spontaneous problem-solving that defines startup culture.

Qualifications

• Bachelor’s Degree required or equivalent experience in a University setting.
• Understanding and knowledge of educational systems, Blackboard, and other enterprise systems preferred.
• Minimum of 2 years in educational content production.

Responsibilities

• Build new or update and refresh digital assets of online learning experiences for a variety of courses. Collaborate effectively with instructional designers, faculty, and cross-functional teams throughout the build process.
• Build quizzes and assessments from provided content.
• Upload all materials into the LMS for courses under the direction of the Instructional Designer.
• Demonstrate excellent writing and proofreading skills to ensure polished, error-free course content.
• Maintain strong attention to detail and consistency in course build and design across all assignments.
• Apply university design principles and accessibility strategies for online learning in order to ensure ADA compliance.
• Create technical documentation to support online courses and programs in collaboration with Instructional Designers.
• Work closely with Quality Assurance staff to ensure accuracy, currency, and accessibility of content within courses.
• Review blueprint and planning documents as designed by an instructional designer before the build begins.
• Foster an environment of diversity, equity, inclusion, and accessibility.
• Resolve technical issues and other course delivery challenges as they arise.
• Manage and track course assets accordingly.
• Provide quality control through checklists completed during the build phase.
• Contribute to the overall quality assurance process.
• Assist with special curriculum projects identified by the instructional design teams.
• Other duties as assigned.

Skills

LMS knowledge

Content authoring

Team collaboration

Problem solving

Digital tools

Education

Bachelor’s Degree

Tools

Jira

Blackboard LMS

Articulate Rise

Kaltura

WeVideo

Job description

Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus. Remote work arrangements are limited in accordance with University policy.

Pay Range

Pay Range $26.80 per hour

Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.

Staff Level

Staff Level S4

FLSA Status

FLSA Status Non-exempt

Hours

Standard University business hours
8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type

Job Type Full-time

Unionized Position Code Not Applicable

Job Description

Syracuse University is building something new. We’re launching SU Global to reimagine how we support and scale accessible online pathways for non-traditional learners, in a dynamic, innovative, and data-driven environment. That means rethinking how we work.

This role requires on-campus presence because the best ideas emerge from real-time collaboration, the mentorship that happens in hallways, and the spontaneous problem-solving that defines startup culture. You’ll work non-traditional hours when needed – evening and weekend coverage, whatever it takes to deliver the best-in-class experience.

We’re looking for team members who thrive in:

• High-energy, in-person environments where innovation happens face-to-face
• Flexible scheduling that follows student needs, not the clock
• Startup intensity within a world-class university structure

We’re not looking for people who want a job. We’re looking for builders who want a mission.

The Course Builder will manage course materials within the LMS, monitor deployment and delivery of course content, and troubleshoot problems as they arise. The Course Builder follows course design specifications outlined by the Instructional Designer and works closely with multimedia staff to ensure digital components are built within the LMS. The Course Builder supports all aspects of the course — whether new, maintained, or refreshed — under the direction of the Instructional Designer and Educational Technology Manager. The position supports documentation of every course developed by the Center and complements the course build team to scale operations and increase Center capacity. The position involves working in various platforms to support faculty and students including Microsoft 365 Suite, Jira, Blackboard, Articulate Rise, Kaltura, and WeVideo (formerly PlayPosit).

Education and Experience

• Bachelor’s Degree required or equivalent experience in a University setting.
• Understanding and knowledge of educational systems, Blackboard, and other enterprise systems preferred.
• Minimum of 2 years in educational content production.

Skills and Knowledge

• Familiarity with enterprise systems at Syracuse University.
• Experience using digital tools and cloud services.
• Knowledge of Learning Management Systems is required.
• An aptitude for learning new digital skills is strongly desired.
• Ability to solve problems within a team environment.
• Knowledge of content authoring tools is required.
• Familiarity with video hosting systems such as Playposit and Kaltura is a plus.
• Flexibility and responsiveness to changing nature of the requests during course development.
• Familiarity with the following platforms: Microsoft 365 Suite, Blackboard LMS , Articulate Rise, Kaltura, and WeVideo (formerly PlayPosit).

Responsibilities

• Build new or update and refresh digital assets of online learning experiences for a variety of courses.Collaborate effectively with instructional designers, faculty, and cross-functional teams throughout the build process.
• Build quizzes and assessments from provided content.
• Upload all materials into the LMS for courses under the direction of the Instructional Designer.
• Demonstrate excellent writing and proofreading skills to ensure polished, error-free course content.
• Maintain strong attention to detail and consistency in course build and design across all assignments.
• Apply university design principles and accessibility strategies for online learning in order to ensure ADA compliance.
• Create technical documentation to support online courses and programs in collaboration with Instructional Designers.
• Work closely with Quality Assurance staff to ensure accuracy, currency, and accessibility of content within courses.
• Review blueprint and planning documents as designed by an instructional designer before the build begins.
• Foster an environment of diversity, equity, inclusion, and accessibility.
• Resolve technical issues and other course delivery challenges as they arise.
• Manage and track course assets accordingly.
• Provide quality control through checklists completed during the build phase.
• Contribute to the overall quality assurance process.
• Assist with special curriculum projects identified by the instructional design teams.
• Other duties as assigned.

Physical Requirements

Not Applicable

Tools/Equipment

Not Applicable

About Syracuse University

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.

About the Syracuse area

Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.

EEO Statement

Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Respectful and Welcoming Community

Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.