Instructional Tech Engineer

Syracuse University; City of Syracuse, Northern (NY, KY); Hybrid; USD 63,000 - 65,000; Full time

Job summary

Syracuse University in Syracuse, NY, invites applications for an ITS Instructional Technology Engineer to design, support and enrich student learning across 165+ Registrar’s and 300+ classrooms. The role emphasizes collaboration with faculty and staff, project leadership, and hands-on management of audio/video systems in presentation environments.

The position requires a bachelor’s degree and 3+ years in IT, strong communication, and familiarity with AI tools.

Qualifications

• Bachelor’s degree or equivalent combination of education and/or experience plus three (3+) years relevant experience in information technologies/computer science as necessary.
• Broad knowledge of audio and video production equipment operation and distribution; working knowledge of MS Office and web-based applications.
• Good knowledge of Extron Electronics products and control systems.
• Understanding of developing trends in presentation and media distribution technologies. Outstanding verbal and written communication skills.
• Familiarity with commonly used AI tools and platforms, including generative AI assistants and AI-enhanced productivity features.

Responsibilities

• Implement technology based on design standards for Learning, Teaching, and Collaboration spaces used to build and maintain classrooms, seminar rooms, auditoriums, team rooms, and computer labs.
• Work with engineers, construction managers, and faculty in partnership with internal and external groups including Campus Planning, Design, and Construction, Facility Services, Academic Affairs, schools and colleges, and other IT units.
• Provide project coordination with Instructional Technology Engineers and Consultants. Project scopes range from renovations to new building construction.
• Provide and coordinate operational and technical support for University classroom spaces, computer laboratories, and the Makerspace.
• Operate, integrate and maintain classroom presentation systems including computing technology. Must be able to effectively maintain and troubleshoot classroom AV and computer systems and be familiar with hybrid and online teaching modalities.
• Set-up, connect and monitor the use of audio-visual equipment including cameras, computers, projectors, audio and video mixers for live and recorded situations.

Education

Bachelor’s degree

3+ years IT/CS experience

Tools

Extron electronics products

Classroom AV systems

Printing infrastructure

AI tools platforms (Claude, ChatGPT, Copilot)

Job description

Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus. Remote work arrangements are limited in accordance with University policy.

Pay Range

Pay Range $63,000-$64,500

Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.

Staff Level

Staff Level S5

FLSA Status

FLSA Status Exempt

Hours

Standard University business hours
8:30am - 5:00pm (academic year)
8:00am - 4:30pm (summer)

Hours may vary based on operational needs.

Job Type

Job Type Full-time

Unionized Position Code

Unionized Position Code Not Applicable

Job Description

The ITS Instructional Technology Engineer (ITE) will utilize outstanding communication, technical, and project management skills, and an entrepreneurial approach to design, support and enrich the student learning experience and support faculty teaching place-based, hybrid and online classes in 165+ Registrar’s and 300+ departmental classrooms. The ITE provides project leadership and audio and video technical design support to students, faculty, and staff, and includes project management, design, and the operation and maintenance of audio and video equipment installed in classroom presentation systems, and enterprise rich-media distribution systems. The ITE will help coordinate operation, preventative maintenance, and just-in-time technical response support for campus facilities. The ITE is responsible for coordinating technology and accessibility support for Syracuse University events, and for lecture capture services. The ITE will work directly with IT instructional staff, managers, and the Associate Directors of Learning Environments to foster excellence in the technologies provided to faculty and students. The ITE will work collaboratively with other departments to enhance informal learning spaces such as computer labs, Makerspace, residence hall lounges and studio spaces.

Education and Experience

• Bachelor’s degree or equivalent combination of education and/or experience plus three (3+) plus years relevant experience in information technologies/computer science as necessary.

Skills and Knowledge

• A broad knowledge of audio and video production equipment operation and distribution is essential as well as working knowledge of computer applications (including Microsoft Office and web-based applications).
• Good knowledge of Extron Electronics products and control systems
• Understanding of developing trends in presentation and media distribution technologies. Outstanding verbal and written communication skills.
• Familiarity with commonly used artificial intelligence (AI) tools and platforms, including but not limited to generative AI assistants, AI-powered productivity features within standard enterprise applications (e.g., Claude, ChatGPT, Copilot), and AI-enhanced support and automation tools.

Responsibilities

• Implement technology based on design standards for Learning, Teaching, and Collaboration spaces used to build and maintain classrooms, seminar rooms, auditoriums, team rooms, and computer labs.
• Work with engineers, construction managers, and faculty in partnership with internal and external groups including Campus Planning, Design, and Construction, Facility Services, Academic Affairs, schools and colleges, and other IT units.
• Provide project coordination with Instructional Technology Engineers and Consultants. Project scopes range from renovations to new building construction.
• Provide and coordinate operational and technical support for University classroom spaces, computer laboratories, and the Makerspace.
• Operate, integrate and maintain classroom presentation systems including computing technology. Must be able to effectively maintain and troubleshoot classroom AV and computer systems and be familiar with hybrid and online teaching modalities.
• Set-up, connect and monitor the use of audio-visual equipment including cameras, computers, projectors, audio and video mixers for live and recorded situations. Installation, operations, support, and maintenance for printing infrastructure and specialty equipment.
• Instruct students, faculty, and staff in the use of audio-visual equipment. Supervise student employees who provide support services.
• Continually update technical skills and knowledge. Identify and advise Learning Environments team members of trends in equipment usage.
• Occasional travel to SU remote campuses to support and install LEMP supported classroom systems.

Physical Requirements

• Physical mobility: 20% sitting, 30% standing, 30% walking, 10% kneeling, 10% stooping
• Physical effort: lifting 40 lbs waist or shoulder high; 20 lbs above head. Must be able to carry 20ft. Must be able to push, pull and hold weight.
• Physical dexterity/operating: 10% telephone, 25% computer/electronic equipment, 25% hand tools, 20% power tools, 20% manipulating small objects
• Ability to see, distinguish colors, hear/listen,touch and speak are essential
• Reading, writing, basic arithmetic, analyzing data, problem solving, and conducting research is performed daily.
• May be exposed to dust, strong odors, chemicals, oil and solvents

Tools/Equipment

*

About Syracuse University

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.

About the Syracuse area

Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.

EEO Statement

Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class‑leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Respectful and Welcoming Community

Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.

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