Multilingual Remote Customer Support Specialist (Part-Time)

The Happy Customers; Germany (OH); On-site; USD 14,082 - 28,165; Part time

Benefits offered by this job

Fully remote work within Germany

Flexible working hours

Gaining experience in a growing startup

Job summary

A customer support startup is looking for a Multilingual Customer Support Agent to provide outstanding service via email, chat, and phone. This fully remote role requires candidates based in Germany with a valid work authorization and proficiency in English and at least one EU language. Ideal applicants will have prior customer support experience and familiarity with tools like Zendesk or Freshdesk. Flexible hours and potential for long-term collaboration based on project needs are offered.

Qualifications

• Must be based in Germany with valid work authorization.
• 1–3 years of customer support experience preferred.
• Comfortable communicating with customers via phone, email, and chat.

Responsibilities

• Provide customer support via email, chat, and phone.
• Respond to customer inquiries in a professional manner.
• Escalate complex issues to the appropriate team.

Skills

Basic to good English communication skills

At least one EU language

Customer support experience

Independent working skills

Tools

Zendesk

Freshdesk

Intercom

Job description

A customer support startup is looking for a Multilingual Customer Support Agent to provide outstanding service via email, chat, and phone. This fully remote role requires candidates based in Germany with a valid work authorization and proficiency in English and at least one EU language. Ideal applicants will have prior customer support experience and familiarity with tools like Zendesk or Freshdesk. Flexible hours and potential for long-term collaboration based on project needs are offered.