Multifamily Service Manager: Lead Maintenance & Teams

Ginkgo Residential LLC Brand; Hebron (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Generous PTO and holidays

401(k) with match

Housing perks and parental leave

Job summary

Ginkgo Residential LLC is seeking a Service Manager to lead and manage all maintenance operations at the property, including preventative, corrective, routine, emergency, and cosmetic maintenance, and apartment make-readies. This role ensures the community is maintained to high standards while delivering exceptional service to residents, developing team members, and operating within budgetary guidelines.

This position requires strong leadership, hands-on management of a diverse maintenance team,

Qualifications

• Minimum of 3 years of maintenance experience (multifamily)
• Minimum of 2 years of experience managing at least two direct reports
• HVAC, EPA, and CPO certifications
• Strong knowledge of building systems including HVAC, plumbing, electrical, and appliances
• Experience with property management software (Onesite, Yardi or similar) preferred
• Strong leadership, organizational and problem-solving skills
• Excellent communication and customer service skills
• Ability to manage multiple priorities and act decisively with purpose
• Valid driver's license
• Availability for rotating weekends and on-call maintenance

Responsibilities

• Lead, coach, and develop the service team, fostering a culture that reflects Ginkgo's values and promotes accountability and growth
• Plan, schedule, and assign daily maintenance tasks, ensuring work is completed accurately and on time
• Oversee all aspects of property maintenance, including service requests and apartment turns
• Ensure service requests focus on resident satisfaction, putting People First in every interaction
• Coordinate and manage third-party vendors and subcontractors; assist in bidding and cost control
• Operate within budgetary guidelines and make strategic staffing and vendor decisions
• Perform regular inspections of the property, units, and systems for safety and efficiency
• Maintain inventory, order supplies, and manage procurement and invoices
• Ensure compliance with safety regulations and company policies
• Participate in on-call rotation and after-hours maintenance as needed
• Promote sustainable practices in maintenance operations
• Continue process improvements and develop team capabilities

Skills

Maintenance management

Team leadership

HVAC certification

EPA certification

CPO certification

Building systems

Property management software

Communication skills

Customer service

Problem solving

Driver's license

On-call readiness

Tools

Onesite

Yardi

Job description

Ginkgo Residential LLC is seeking a Service Manager to lead and manage all maintenance operations at the property, including preventative, corrective, routine, emergency, and cosmetic maintenance, and apartment make-readies. This role ensures the community is maintained to high standards while delivering exceptional service to residents, developing team members, and operating within budgetary guidelines.

This position requires strong leadership, hands-on management of a diverse maintenance team,