Multifamily Property Manager

Washtenaw Area Apartment Association; Caledonia (MI); On-site; USD 70,000 - 100,000; Full time

Job summary

First Companies seeks a Multi-Family Property Manager to oversee daily operations and financial performance of income properties, including multi-family and mixed-use assets. You will act as the primary liaison between owners, residents, and internal teams, ensuring efficiency, occupancy, and NOI targets.

The role requires strong leadership, budgeting, and resident relations with experience in property management and familiarity with AppFolio or similar software.

Qualifications

• Minimum four years of property management or facilities management experience.
• Fair Housing Certified required.
• Real Estate License preferred; CPM or ACOM preferred.

Responsibilities

• Oversee day-to-day operations of assigned properties and ensure resident satisfaction.
• Manage and monitor financial performance; prepare and reforecast annual budgets with accounting.
• Lead end-to-end resident application process: pre-application, screening, final approval/denial.
• Direct on-site team (Leasing Specialist, Service Technicians) and coordinate with maintenance and facilities staff.
• Plan and execute capital improvement strategies (1-, 3-, 5-year) to boost NOI and asset value.

Skills

Strong communication

Team leadership

Critical thinking

Conflict resolution

Attention to detail

Multi-tasking

Education

High school diploma or equivalent

Fair Housing Certified

Real Estate License preferred

CPM or ACOM preferred

Tools

Microsoft Office

AppFolio

LRO

Job description

General Description

The Multi-Family Property Manager is responsible for overseeing the daily operations, financial performance, and long-term value of income producing real estate assets, including multi-family and mixed-use properties. This role serves as the key connection between property owners, residents, and internal teams. Performing as a steward, Property Managers are to ensure properties are managed efficiently, residents are supported, and ownership goals are met.

Essential Duties and Responsibilities

• Oversee day-to-day operations of assigned properties to ensure smooth functioning and resident satisfaction.
• Manage and monitor financial performance to increase profits, including preparing, implementing, and reforecasting annual budgets in collaboration with the accounting department.
• Ensure annual budgets are presented and approved by ownership prior to January 1st of the following year.
• Review reports created by property management coordinator and accounting department. Distribute monthly financial and maintenance reports to owners.
• Conduct tours for potential residents and answer any community related questions.
• Conduct quarterly property audits, such as, utility assignments, parking, rent rolls, keys, etc.
• Manage lease expiration reports to ensure expirations are equally spread throughout the year.
• Work with marketing and Apartments.com to ensure listings are up to date and occupancy rates meet the owner’s goal.
• Conduct semi-weekly market comparison reports to ensure rental rates are aligned with the market. Adjust market rent as needed either via AppFolio or another comparable software (LRO).
• Plan and execute recurring resident events and assist with marketing efforts.
• Prepare, administer, and enforce leases, renewals, and amendments to maintain strong occupancy and maximize revenue. Engage legal counsel when necessary.
• Own the application process end-to-end for prospective residents. Leading the pre-application process, screening, and final approval or denial.
• Lead the move-in and move-out process for new residents and delegate tasks to maintenance to ensure the units are ready.
• Delegate tasks effectively to accounting, facilities, and building services staff to ensure proper facilities upkeep and operations of the asset.
• Review and approve long-term capital improvement plans identified by facilities. Forecast a 1-, 3-, and 5-year capital improvement strategy to increase asset value and boost NOI.
• Serve as the final decision maker for onsite projects, approving the budget and timeline, and working with facilities/building services/project manager through to completion.
• Collaborate with maintenance and facilities teams to solve problems during crisis situations. Update and connect with residents and owners to communicate progress through completion.
• Review annual risk and building inspections with facilities team in preparation for cap ex projects, annual budgeting, and to ensure safety, cleanliness, and all parties are upholding lease agreements.
• Directly supervise, train, and evaluate on-site team members, including Leasing Specialist and Service Technicians, to foster high performance and accountability.

Required Skills

• Maintain, promote and integrate First Companies’ values with all internal and external stakeholders.
• Be a valued representative of First Companies to all customers and stakeholders.
• Be a team player who demonstrates a positive attitude, implements solution-based thinking and relates well with other employees.
• Demonstrate strong critical thinking, sound decision-making, conflict resolution, and the ability to thrive in a fast-paced environment.
• Proficient in the use of Microsoft Office (Excel, Word and Outlook).
• Proficient communication skills demonstrated in both speech and writing.
• Run job tasks in an organized, detailed and reviewable manner.
• Able to multi-task, prioritizing in-coming work and meeting deadlines.

Education and Experience:

High school diploma or equivalent.

Minimum of four years of property management or facilities management experience and/or relevant field of study.

Fair Housing Certified required.

Real Estate License preferred.

CPM or ACOM preferred.

Physical Requirements:

Ability to legally operate a motor vehicle.

Prolonged periods of sitting and computer work.

Involves both office and on-site environments.

First Companies, Inc. is an Equal Opportunity Employer (EOE). We do not discriminate against individuals because of race, color, religion, national origin, gender, physical or mental disability, veteran status, or any other characteristic protected by federal, state, or local statute or ordinance.