Multifamily Leasing Specialist | Resident Experience

Trinity Property Consultants

Crofton (MD)

On-site

USD 65,904,000 - 71,635,000

Full time

11 hours ago
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Benefits offered by this job

Medical insurance
Dental & Vision
401(k) retirement
Life & Disability insurance
Paid holidays
Vacation time
Referral bonuses
Volunteer time off
Tuition reimbursement

Job summary

Trinity Property Consultants is seeking a Leasing Consultant in Maryland to welcome prospective residents, drive leasing goals, and provide exceptional customer service. The role covers showing units, processing applications, and guiding move-ins to ensure a smooth, welcoming experience.

You’ll handle resident interactions, coordinate marketing to maintain occupancy, manage administrative tasks, and participate in move-out procedures while supporting a thriving community.

Qualifications

  • Experience: At least 1 year in a customer service or sales role; multifamily leasing experience preferred.
  • Education: High school diploma or equivalent required; additional education or certifications are a plus (e.g. knowledge of Fair Housing laws and regulations).
  • Tech Proficiency: Intermediate skills in MS Office (Word, Excel, Outlook). Experience with Yardi, Entrata, EliseAI, Celeri and social media is a bonus.

Responsibilities

  • Show, lease, and welcome prospective residents to the property.
  • Assist in completing market surveys and execute marketing strategies to maintain strong occupancy.
  • Process rental applications accurately and efficiently.
  • Guide residents through move-in, ensuring a smooth experience.
  • Provide superior customer service, responding promptly and professionally to resident inquiries or concerns.
  • Process maintenance requests and work with the team to ensure timely resolution.
  • Maintain resident files with completeness and accuracy.
  • Maintain daily updates of unit availability and community calendars.
  • Perform regular inspections to ensure all units meet move-in ready standards.
  • Support property management with administrative duties, phone support, and other tasks as needed.
  • Conduct move-out inspections and assist with property turnover procedures.
  • Handle resident collections in accordance with Trinity’s standards.

Skills

Customer service
Sales
Organization
Communication
Problem solving

Education

High school diploma or equivalent

Tools

MS Office
Yardi
Entrata
EliseAI
Celeri
Social media

Job description

Trinity Property Consultants is seeking a Leasing Consultant in Maryland to welcome prospective residents, drive leasing goals, and provide exceptional customer service. The role covers showing units, processing applications, and guiding move-ins to ensure a smooth, welcoming experience.

You’ll handle resident interactions, coordinate marketing to maintain occupancy, manage administrative tasks, and participate in move-out procedures while supporting a thriving community.

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