Multifamily Leasing Specialist | Resident Experience

Trinity Property Consultants; Crofton (MD); On-site; USD 65,904,000 - 71,635,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

401(k) retirement

Life & Disability insurance

Paid holidays

Vacation time

Referral bonuses

Volunteer time off

Tuition reimbursement

Job summary

Trinity Property Consultants is seeking a Leasing Consultant in Maryland to welcome prospective residents, drive leasing goals, and provide exceptional customer service. The role covers showing units, processing applications, and guiding move-ins to ensure a smooth, welcoming experience.

You’ll handle resident interactions, coordinate marketing to maintain occupancy, manage administrative tasks, and participate in move-out procedures while supporting a thriving community.

Qualifications

• Experience: At least 1 year in a customer service or sales role; multifamily leasing experience preferred.
• Education: High school diploma or equivalent required; additional education or certifications are a plus (e.g. knowledge of Fair Housing laws and regulations).
• Tech Proficiency: Intermediate skills in MS Office (Word, Excel, Outlook). Experience with Yardi, Entrata, EliseAI, Celeri and social media is a bonus.

Responsibilities

• Show, lease, and welcome prospective residents to the property.
• Assist in completing market surveys and execute marketing strategies to maintain strong occupancy.
• Process rental applications accurately and efficiently.
• Guide residents through move-in, ensuring a smooth experience.
• Provide superior customer service, responding promptly and professionally to resident inquiries or concerns.
• Process maintenance requests and work with the team to ensure timely resolution.
• Maintain resident files with completeness and accuracy.
• Maintain daily updates of unit availability and community calendars.
• Perform regular inspections to ensure all units meet move-in ready standards.
• Support property management with administrative duties, phone support, and other tasks as needed.
• Conduct move-out inspections and assist with property turnover procedures.
• Handle resident collections in accordance with Trinity’s standards.

Skills

Customer service

Sales

Organization

Communication

Problem solving

Education

High school diploma or equivalent

Tools

MS Office

Yardi

Entrata

EliseAI

Celeri

Social media

Job description

Trinity Property Consultants is seeking a Leasing Consultant in Maryland to welcome prospective residents, drive leasing goals, and provide exceptional customer service. The role covers showing units, processing applications, and guiding move-ins to ensure a smooth, welcoming experience.

You’ll handle resident interactions, coordinate marketing to maintain occupancy, manage administrative tasks, and participate in move-out procedures while supporting a thriving community.