Multifamily AR Specialist - Detail-Oriented Problem Solver

CA Mgmt; Phoenix (AZ); On-site; USD 52,000 - 68,000; Full time

Job summary

CA Mgmt in Phoenix, AZ is seeking an Accounts Receivable Specialist to join our accounting team and support financial operations for a portfolio of multifamily properties. You will manage resident ledgers, resolve AR issues, and assist with month-end close to ensure accurate records.

This role requires strong problem-solving, attention to detail, and the ability to manage multiple priorities in a fast-paced setting.

Qualifications

• Experience in AR or property management accounting preferred.
• Multifamily/property management experience strongly preferred.
• Experience with AppFolio or similar property management/accounting software preferred.
• Strong attention to detail and ability to identify discrepancies.

Responsibilities

• Review, manage, and resolve AR tickets and resident account issues.
• Process and review write-offs in accordance with company policies and approval requirements.
• Perform ledger corrections, including prorations, incorrect postings, reversals, charge corrections, and other account adjustments.
• Identify and resolve concession discrepancies and ensure concessions are applied accurately.
• Process and review resident transfers and ensure transactions are recorded correctly.
• Coordinate and process market rent backdates when applicable.
• Review and process administrative refunds that are payable.
• Monitor and follow up on delinquency, including the Top 20 delinquent accounts.
• Communicate regularly with on-site and regional teams regarding unresolved issues, required corrections, and outstanding AR items.
• Conduct follow-ups and provide clear guidance to property teams regarding AR procedures and required actions.
• Support month-end closing by reviewing outstanding items, resolving discrepancies, and ensuring AR-related reports and balances are accurate.
• Assist with new property onboarding and AppFolio setup.
• Participate in and support monthly AR training.
• Participate in budget meetings, review AR checklists, and assist with budget meeting tracking.
• Monitor and follow up on pending move-ins, move-outs, bank deposits, month-end checklist items, Conservice items, AppFolio updates, and other items that may impact financial close.
• Maintain clear documentation of follow-ups and outstanding issues through tickets and email.
• Escalate issues promptly when they may impact financial reporting or the month-end close.

Skills

Accounts Receivable

Property management

AppFolio

Attention to detail

Time management

Communication

Analytical skills

Team coordination

Tools

AppFolio

Job description

CA Mgmt in Phoenix, AZ is seeking an Accounts Receivable Specialist to join our accounting team and support financial operations for a portfolio of multifamily properties. You will manage resident ledgers, resolve AR issues, and assist with month-end close to ensure accurate records.

This role requires strong problem-solving, attention to detail, and the ability to manage multiple priorities in a fast-paced setting.