Multichannel Processing Worker

Goodwill Industries of San Diego County; San Marcos (CA); On-site; USD 21,000 - 26,000; Full time

Job summary

Goodwill Industries of San Diego County is seeking a production team member for a fast-paced retail store environment. The role focuses on advanced processing of donations for online sale, including data entry, cell phone photography, stocking, picking, and customer service.

You may also help with donation processing for the sales floor, assist at the register, and support other floor tasks while upholding company policies and delivering excellent donor and customer experiences.

Qualifications

• High School Diploma or GED preferred.
• General computer and typing skills preferred.
• Experience with data entry and photography is a plus.
• Familiarity with multichannel processing is a plus.

Responsibilities

• Create accurate auction titles with keywords and photos.
• Inventory, pick and prepare outgoing multichannel products.
• Ensure items meet marketplace guidelines and laws.
• Collaborate with management to resolve processing and listing issues.
• Attend trainings and share knowledge with the team.

Skills

Customer service

Attention to detail

Typing

General computer skills

Education

High School Diploma or GED

Tools

Data entry software

Digital photography basics

Job description

Are you looking for meaningful work and want to make a difference? Do you want to gain valuable work experience? Joining the Goodwill team could be a great fit for you! At Goodwill we live and breathe our Core Values of Creativity, Credibility, and Collaboration. We are a mission-integrated organization that is funded by resalable goods. Last year alone, we were able to keep 10 million pounds of donated goods from hitting our landfills. Through the reselling of donated items, we can provide job readiness training and employment opportunities to individuals with disabilities and barriers to employment.

POSITION SUMMARY

Production position in a fast-paced retail store environment. Responsible for advanced processing of donations for online sale including, but not limited to data entry, cell phone photography, stocking, picking, and customer service. May also be required to accept and process donation for the sales floor, assist on the register, and with other sales floor tasks.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statements

• Uses appropriate keywords in all auction titles, takes clear, representative photographs of items, and includes all relevant information and condition details in auction descriptions.
• Accurately inventories, picks and prepares outgoing multichannel product according to guidelines.
• Provides quality control for multichannel product and ensures all posted items follow marketplace guidelines, GISD’s policies/procedures, and state/federal laws.
• Works with management to identify and resolve multichannel processing, listing, inventory and customer services issues.
• Attends trainings/meetings, runs multichannel reports, and supports multichannel awareness and enthusiasm by presenting relevant information during team huddles at management direction.
• Supports management in training fellow team members in the basics of multichannel processing and identifying the donations best suited for online sale.
• Properly uses and maintains multichannel equipment, reporting supplies or other needs in a timely manner.
• Meets multichannel production requirements and keeps up with the average worker on their team when assigned other tasks.
• Safeguards donations and company property. Keeps workstations, sales floor, processing, and donation areas clean, safe, and organized.
• Assists in different areas of the store as assigned, providing excellent customer service to customers/donors. Refer to management any concerns or complaints.

SKILLS AND ABILITIES

Education

High School Diploma or GED preferred.

Certificates & Licenses

None

Product Knowledge of Collectables, Books and Media

Preferred

Other Requirements

General computer and typing skills preferred.