Multichannel Customer Support Specialist in NYC

Athabasca Catering OLD; United States; On-site; USD 42,000 - 54,000; Full time

Job summary

Athabasca Catering is seeking a dedicated Customer Service Representative to join our Product department in New York. You will be the first point of contact for customers, handling inquiries, complaints, and product-related issues with patience and professionalism.

You will communicate across phone, email, and chat, log interactions in the CRM, and collaborate with internal teams to resolve problems and improve the customer experience.

Qualifications

• Excellent verbal and written communication skills.
• Experience with CRM software (Zendesk, Salesforce).
• Ability to handle multiple tasks and work under pressure.
• Bachelor's degree preferred.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Resolve customer issues, ensuring a positive experience and customer satisfaction.
• Provide accurate information about products, services, and policies to customers.
• Log all customer interactions in the CRM system and escalate as needed.
• Follow up with customers to ensure issues are resolved.
• Collaborate with internal teams to improve processes.

Skills

Communication

Problem solving

CRM systems

Multitasking

Attention to detail

Empathy

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Zendesk

Salesforce

Job description

Athabasca Catering is seeking a dedicated Customer Service Representative to join our Product department in New York. You will be the first point of contact for customers, handling inquiries, complaints, and product-related issues with patience and professionalism.

You will communicate across phone, email, and chat, log interactions in the CRM, and collaborate with internal teams to resolve problems and improve the customer experience.