Multichannel Customer Support Specialist

V15P1Talonnn; New York (NY); On-site; USD 1,200 - 1,300; Full time

Job summary

V15P1Talonnn in New York City is seeking a Customer Service Representative to provide outstanding client support. You will be the first point of contact for inquiries via phone, email, and chat, ensuring timely and professional service.

The role focuses on resolving issues with empathy, processing orders, maintaining records, and collaborating with departments to ensure customer satisfaction. A high school diploma is required, with preference for Business Administration or related field.

Qualifications

• Excellent verbal and written communication skills.
• Experience in telephone customer service and problem resolution.
• Ability to work in a fast-paced environment while maintaining a positive attitude.
• Strong organizational and multitasking skills.
• High school diploma or equivalent.

Responsibilities

• Answering customer inquiries via phone, email, and chat in a timely and professional manner
• Resolving customer issues and complaints with empathy and efficiency
• Processing customer orders and managing customer accounts
• Maintaining accurate records of customer interactions and transactions
• Collaborating with other departments to ensure customer satisfaction

Skills

Excellent verbal and written comms

Telephone customer service

Problem resolution

Fast-paced environment

Organizational multitasking

Education

High school diploma or equivalent

Bachelor's degree in Business Administration or related field

Job description

V15P1Talonnn in New York City is seeking a Customer Service Representative to provide outstanding client support. You will be the first point of contact for inquiries via phone, email, and chat, ensuring timely and professional service.

The role focuses on resolving issues with empathy, processing orders, maintaining records, and collaborating with departments to ensure customer satisfaction. A high school diploma is required, with preference for Business Administration or related field.