Aviation Catering CSR — Fast-Paced Customer Support

Abby; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Abby’s Catering in Houston, TX is seeking a Customer Service Representative to be the primary liaison between customers and production/operations teams in a fast-paced aviation catering environment. The CSR will receive and process orders, document all details, and relay requirements to the appropriate departments with accuracy and professionalism.

Ideal candidates have 1–2 years of customer service experience, excellent communication skills, and a solid handle on multitasking in a busy setting.

Qualifications

• 1–2 years of customer service experience, preferably in food service, hospitality, catering, aviation, or a related environment
• Strong verbal and written communication skills
• Excellent attention to detail and organizational skills
• Ability to multitask and prioritize in a fast-paced environment
• Strong phone and email etiquette
• Ability to read and interpret menus, diagrams, specifications, and loading instructions
• Proficiency with Microsoft Office
• QuickBooks experience is a plus
• Food service or culinary knowledge preferred
• Knowledge of food safety and sanitation standards preferred
• Food Handler Certification required or ability to obtain upon hire
• Valid driver’s license
• English proficiency required; bilingual English/Spanish is a plus
• Dependable, proactive, and able to work effectively as part of a team
• Must be available to work a flexible schedule based on operational needs

Responsibilities

• Receive and process customer orders accurately and efficiently
• Communicate order details, changes, and special requests to production and operations
• Maintain accurate customer and order information
• Provide professional and timely customer service by phone and email
• Review menus, specifications, diagrams, and loading instructions
• Coordinate with internal departments to ensure customer requirements are met
• Resolve customer concerns and order discrepancies promptly
• Manage multiple priorities and changing deadlines
• Assist with additional operational needs as required

Skills

Customer service

Verbal communication

Written communication

Microsoft Office

QuickBooks

Attention to detail

Multitasking

Tools

Microsoft Office

QuickBooks

Job description

Abby’s Catering in Houston, TX is seeking a Customer Service Representative to be the primary liaison between customers and production/operations teams in a fast-paced aviation catering environment. The CSR will receive and process orders, document all details, and relay requirements to the appropriate departments with accuracy and professionalism.

Ideal candidates have 1–2 years of customer service experience, excellent communication skills, and a solid handle on multitasking in a busy setting.