High-Volume Utility CSR — Multichannel Support

City of New Orleans Government; New Orleans (LA); On-site; USD 32,000 - 45,000; Full time

Job summary

City of New Orleans Government is seeking an intermediate level customer service representative to handle a high-volume call center environment. The role involves receiving, processing, and responding to service requests and agency inquiries from the public through phone, in-person, and electronic channels.

The position may require fixed or rotating shifts, weekend work, and availability during emergencies.

Qualifications

• Intermediate level customer service in a high-volume call center.
• Experience handling service requests and public inquiries.

Responsibilities

• Receive, process, and respond to service requests and agency inquiries.
• Work with the public via telephone, in-person, emails, and other channels.

Skills

Customer service

Call center

Education

High School Diploma or GED

Job description

City of New Orleans Government is seeking an intermediate level customer service representative to handle a high-volume call center environment. The role involves receiving, processing, and responding to service requests and agency inquiries from the public through phone, in-person, and electronic channels.

The position may require fixed or rotating shifts, weekend work, and availability during emergencies.