Multichannel Customer Support & Billing Pro

Kedia Corporation; Kearney (NE); On-site; USD 30,000 - 45,000; Full time

Job summary

A reputable company is seeking a Customer Service Representative in Kearney, NE. The successful candidate will confer with customers, handle inquiries, and manage complaints effectively while maintaining records of interactions. Proficiency in contact center technologies and customer relationship management tools is essential. This role offers opportunities to engage with a diverse clientele and develop essential communication skills in a fast-paced environment.

Qualifications

• Strong active listening skills to engage with customers effectively.
• Ability to handle customer complaints and inquiries with tact.
• Proficient in using contact center software and CRM tools.

Responsibilities

• Confer with customers to provide information about products and services.
• Maintain accurate records of customer interactions.
• Resolve billing complaints and issues effectively.

Skills

Active Listening

Speaking

Service Orientation

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Tools

Avaya software

Multi-channel contact center software

Microsoft Excel

CRM software

Job description

A reputable company is seeking a Customer Service Representative in Kearney, NE. The successful candidate will confer with customers, handle inquiries, and manage complaints effectively while maintaining records of interactions. Proficiency in contact center technologies and customer relationship management tools is essential. This role offers opportunities to engage with a diverse clientele and develop essential communication skills in a fast-paced environment.