Customer Support & Billing Specialist

Kedia Corporation; North Platte (NE); On-site; USD 35,000 - 45,000; Full time

Job summary

A global business services firm is seeking a Customer Service Representative in North Platte, NE. The successful candidate will provide essential support, resolve customer inquiries, and maintain accurate records. You will work in a fast-paced environment that seeks to innovate and empower individuals. Strong communication and problem-solving skills are essential for this role, alongside a genuine commitment to customer satisfaction. Join us to enhance user experiences across our services.

Qualifications

• Knowledge of customer service principles for providing support and satisfaction.
• Ability to use contact and CRM software effectively.
• Effective communication skills in both spoken and written English.

Responsibilities

• Confer with customers to provide information about products and services.
• Keep records of customer interactions and transactions.
• Resolve customers' service or billing complaints.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Tools

Contact center software

CRM software

Electronic mail software

Network conferencing software

Spreadsheet software

Job description

A global business services firm is seeking a Customer Service Representative in North Platte, NE. The successful candidate will provide essential support, resolve customer inquiries, and maintain accurate records. You will work in a fast-paced environment that seeks to innovate and empower individuals. Strong communication and problem-solving skills are essential for this role, alongside a genuine commitment to customer satisfaction. Join us to enhance user experiences across our services.