Multichannel Customer Service Specialist | Issue Resolution

Infinite Computer Solutions; California (MO); On-site; USD 35,000 - 50,000; Full time

Job summary

Infinite Computer Solutions is looking for a Customer Service Representative in California, Missouri, to handle inquiries through various communication channels. The ideal candidate should have strong communication skills, proficiency with CRM tools, and a customer-focused attitude. Responsibilities include meeting targets, documenting interactions, and resolving customer issues. Experience of 3-20 years in similar roles is required. This position emphasizes professionalism and quality service to enhance customer experiences.

Qualifications

• 3-20 years of experience in customer service roles.
• Ability to follow detailed instructions thoroughly.
• Self-reliant and proactive in using resources.

Responsibilities

• Meet performance goals and targets.
• Accurately document customer interactions.
• Resolve or escalate customer issues quickly.

Skills

Strong communication skills

Proficiency with computer systems and CRM tools

Problem-solving capabilities

Ability to multitask

Customer-focused attitude

Reliability and attention to detail

Education

Graduate

Tools

CRM systems

Job description

Infinite Computer Solutions is looking for a Customer Service Representative in California, Missouri, to handle inquiries through various communication channels. The ideal candidate should have strong communication skills, proficiency with CRM tools, and a customer-focused attitude. Responsibilities include meeting targets, documenting interactions, and resolving customer issues. Experience of 3-20 years in similar roles is required. This position emphasizes professionalism and quality service to enhance customer experiences.