Customer Care Specialist I - Fast-Paced Support & Solutions

Wood & Huston Bank; Marshall (MO); On-site; USD 32,000 - 40,000; Full time

Job summary

Wood & Huston Bank in Marshall, MO is seeking a Customer Care Specialist I to join our full-time team. You will engage customers via calls and online chats, promote products, and update contact details while ensuring an excellent, personable banking experience.

You will troubleshoot digital banking issues, verify customer information, handle transactions, and support our fraud-prevention efforts with careful, detail-oriented service.

Qualifications

• Experience in customer service roles with direct customer interaction.
• Ability to learn bank products and services quickly.
• Strong written and verbal communication skills.

Responsibilities

• Handle a high volume of inbound calls and online chats.
• Recommend products and services to meet customer needs.
• Submit changes to address, phone, and email on file.
• Process transfers and loan payments.
• Assist with digital banking needs and troubleshooting.
• Help protect customers from potential fraud through verification.
• Provide bank documents upon request.
• Research inquiries using databases and tools to provide solutions.
• Handle complaints and diffuse difficult situations professionally.

Skills

Communication

Customer focus

Problem solving

Time management

Team player

Phone etiquette

Digital banking knowledge

Attention to detail

Job description

Wood & Huston Bank in Marshall, MO is seeking a Customer Care Specialist I to join our full-time team. You will engage customers via calls and online chats, promote products, and update contact details while ensuring an excellent, personable banking experience.

You will troubleshoot digital banking issues, verify customer information, handle transactions, and support our fraud-prevention efforts with careful, detail-oriented service.