Multi-Unit Studio Manager

SEV Laser; Boston (MA); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Employer-paid Life and AD&D Insurance

401(k) Retirement Savings Plan

Paid Time Off and Paid Sick Leave

Paid Holidays

Employee Discounts on SEV services

EAP (Employee Assistance Program)

Professional development and career增长

Job summary

SEV Laser in Boston is seeking an Area Manager to oversee daily office operations, drive sales performance, and coach a high-performing team. You will ensure customer experiences meet our standards while managing resources and cultivating a results-driven culture.

Based in our local office, you will partner with marketing, set goals, monitor metrics, and develop staff through real-time feedback. This role offers exposure to a fast-growing nationwide laser clinic network and opportunities for

Qualifications

• Proven experience in a supervisory role, preferably in a sales environment.
• Strong sales acumen with ability to drive performance results.
• Excellent communication and interpersonal skills, with capability to train and inspire others.
• Proficient in office software and data management tools.
• A customer-first mindset with a focus on delivering exceptional service.

Responsibilities

• Sales Management: Drive sales performance by setting ambitious goals and monitoring figures.
• Team Leadership & Development: Coach, mentor, and conduct regular check-ins to support career growth.
• Operational Excellence: Ensure efficient office tasks, inventory, and staffing through peak times.
• Customer Experience: Maintain high service standards and address escalated concerns promptly.
• Performance Culture: Promote a results-driven culture with clear metrics and training sessions.
• Grassroots Marketing: Develop local community relationships and promotional activities to boost brand awareness.

Skills

Sales

Supervisory experience

Communication skills

Office software

Customer-first mindset

Job description

Join the SEV Laser Team!

At SEV Laser, every client interaction matters. From the moment a client walks through our doors, our clinic teams create a welcoming, seamless, and elevated experience that builds lasting relationships and keeps clients coming back. We're looking for team members who are passionate about delivering exceptional service, supporting efficient clinic operations, and contributing to a collaborative, high-performing culture. At SEV, we value individuals who are motivated by goals, take pride in creating an outstanding client experience, and understand the importance of driving both client satisfaction and business success. If you thrive in a fast-paced environment, enjoy working as part of a results-oriented team, and are excited to grow your career, we'd love to hear from you!

Sev Laser has 70+ locations all over the country and currently expanding! With the partnership of our amazing team, we are able to expand all across the nation. With the fast growth of our company comes amazing career opportunities for our staff in leadership.

Position Overview

As an Area Manager at Sev Laser, you will play a vital role in overseeing daily office operations while fostering a performance-driven culture. This position requires a strong focus on sales performance, exceptional customer service, and the ability to coach and develop team members in real-time. You will be responsible for ensuring that our operational standards are met while leading your team to achieve sales goals and enhance the customer experience.

Key Responsibilities

• Sales Management:
  • Drive sales performance by setting ambitious yet achievable goals for the team.
  • Monitor sales figures and trends, providing insights to improve performance.
  • Collaborate with the marketing team to develop promotional strategies that boost sales and customer engagement.
• Team Leadership & Development:
  • Foster a positive and motivating work environment that emphasizes teamwork and accountability.
  • Engage in coaching in-the-moment training to address performance issues and encourage skill development among team members.
  • Conduct regular one-on-one check-ins to provide constructive feedback and guide career development.
• Operational Excellence:
  • Ensure that all office tasks are performed efficiently and in accordance with company policies and procedures.
  • Maintain inventory levels and assist with ordering supplies to ensure uninterrupted operations.
  • Oversee scheduling to optimize staffing levels during peak times and ensure adequate support for customers.
• Customer Experience:
  • Uphold a high standard of customer service, ensuring that all team members address client needs effectively and professionally.
  • Implement feedback systems to understand customer satisfaction and identify areas for improvement.
  • Handle escalated customer concerns with professionalism and resolve issues promptly.
• Performance Culture:
  • Lead by example in promoting a performance-driven culture, celebrating successes, and addressing challenges.
  • Implement team performance metrics and track progress regularly.
  • Organize team training sessions focused on enhancing sales techniques and service excellence.
• Grassroots Marketing Efforts:
  • Develop and implement grassroots marketing strategies to build brand awareness and foster community relationships for your location.
  • Engage with local businesses, organizations and community events to promote SEV Laser’s services.
  • Encourage team involvement in community outreach programs to enhance visibility and create a positive brand image.

Qualifications

• Proven experience in a supervisory role, preferably in a sales environment.
• Strong sales acumen and the ability to drive performance results.
• Excellent communication and interpersonal skills, with the capability to train and inspire others.
• Proficient in office software and data management tools.
• A customer-first mindset with a focus on delivering exceptional service.

Work Environment

This role will be based in our office at Sev Laser where you will lead a team dedicated to providing outstanding services to our clients. Your contributions will be essential in driving our sales goals and creating an engaging workplace culture.

Benefits Summary

• Medical, Dental, and Vision Insurance
• Employer-paid Basic Life and AD&D Insurance
• Life Insurance
• Employee Assistance Program (EAP)
• 401(k) Retirement Savings Plan
• Paid Time Off (PTO) and Paid Sick Leave,
• Paid Holidays (for eligible positions)
• Employee Discounts on SEV services and products
• Professional development and career growth opportunities

Benefit eligibility and plan details are governed by the applicable plan documents and Company policies and may be modified from time to time.

Equal Opportunity Employer

SEV Laser provides equal employment opportunities to all employees and applicants and prohibits discrimination or harassment of any kind based on race, color, religion, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other protected characteristic under local, state, or federal law. This policy applies to all employment actions including recruiting, hiring, promotion, compensation, benefits, and training.

The Pay Range For This Role Is

65,000 - 65,000 USD per year (Boston, MA)