Area Manager

Sev Laser; Austin (TX); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Employer-paid Basic Life and AD&D

Life Insurance

Employee Assistance Program (EAP)

401(k) Retirement Savings Plan

Paid Time Off (PTO) and Paid SickLeave

Paid Holidays

Employee Discounts on SEV services

Professional development

Job summary

SEV Laser in Austin, TX is seeking an Area Manager to oversee daily office operations, coach a sales-driven team, and elevate client experiences. You will set ambitious goals, track performance, and collaborate with marketing to boost engagement while maintaining service excellence.

The role emphasizes developing team skills, managing scheduling, inventory, and processes to meet high standards of customer care. Join a fast-paced, results-oriented culture at SEV Laser.

Qualifications

• Proven experience in a supervisory role.
• Strong sales acumen and ability to drive performance.
• Excellent communication and interpersonal skills.
• Proficient in office software and data management tools.
• Customer-first mindset with focus on service.

Responsibilities

• Drive sales performance by setting ambitious yet achievable goals for the team.
• Monitor sales figures and trends, providing insights to improve performance.
• Collaborate with the marketing team to develop promotional strategies that boost sales and customer engagement.
• Foster a positive and motivating work environment that emphasizes teamwork and accountability.
• Engage in coaching in-the-moment training to address performance issues and encourage skill development.
• Conduct regular one-on-one check-ins to provide constructive feedback.
• Ensure office tasks are performed efficiently and in accordance with company policies and procedures.
• Maintain inventory levels and assist with ordering supplies to ensure uninterrupted operations.
• Oversee scheduling to optimize staffing levels during peak times and ensure adequate support for customers.
• Uphold a high standard of customer service, ensuring that all team members address client needs effectively and professionally.
• Implement feedback systems to understand customer satisfaction and identify areas for improvement.
• Handle escalated customer concerns with professionalism and resolve issues promptly.
• Lead by example in promoting a performance-driven culture, celebrating successes, and addressing challenges.
• Organize team training sessions focused on enhancing sales techniques and service excellence.
• Develop and implement grassroots marketing strategies to build brand awareness and foster community relationships for your location.
• Engage with local businesses, organizations and community events to promote SEV Laser’s services.
• Encourage team involvement in community outreach programs to enhance visibility and create a positive brand image.

Skills

Supervisory experience

Sales acumen

Communication

Coaching and training

Data management

Office software

Tools

CRM software

Data management tools

Job description

At SEV Laser, every client interaction matters. From the moment a client walks through our doors, our clinic teams create a welcoming, seamless, and elevated experience that builds lasting relationships and keeps clients coming back.

We're looking for team members who are passionate about delivering exceptional service, supporting efficient clinic operations, and contributing to a collaborative, high-performing culture. At SEV, we value individuals who are motivated by goals, take pride in creating an outstanding client experience, and understand the importance of driving both client satisfaction and business success. If you thrive in a fast-paced environment, enjoy working as part of a results-oriented team, and are excited to grow your career, we'd love to hear from you!

Position Overview

As an Area Manager at Sev Laser, you will play a vital role in overseeing daily office operations while fostering a performance-driven culture. This position requires a strong focus on sales performance, exceptional customer service, and the ability to coach and develop team members in real-time. You will be responsible for ensuring that our operational standards are met while leading your team to achieve sales goals and enhance the customer experience.

Key Responsibilities

• Drive sales performance by setting ambitious yet achievable goals for the team.
• Monitor sales figures and trends, providing insights to improve performance.
• Collaborate with the marketing team to develop promotional strategies that boost sales and customer engagement.
• Foster a positive and motivating work environment that emphasizes teamwork and accountability.
• Engage in coaching in-the-moment training to address performance issues and encourage skill development among team members.
• Conduct regular one-on-one check-ins to provide constructive feedback and guide career development.
• Ensure that all office tasks are performed efficiently and in accordance with company policies and procedures.
• Maintain inventory levels and assist with ordering supplies to ensure uninterrupted operations.
• Oversee scheduling to optimize staffing levels during peak times and ensure adequate support for customers.
• Uphold a high standard of customer service, ensuring that all team members address client needs effectively and professionally.
• Implement feedback systems to understand customer satisfaction and identify areas for improvement.
• Handle escalated customer concerns with professionalism and resolve issues promptly.
• Lead by example in promoting a performance-driven culture, celebrating successes, and addressing challenges.
• Implement team performance metrics and track progress regularly.
• Organize team training sessions focused on enhancing sales techniques and service excellence.
• Develop and implement grassroots marketing strategies to build brand awareness and foster community relationships for your location.
• Engage with local businesses, organizations and community events to promote SEV Laser’s services.
• Encourage team involvement in community outreach programs to enhance visibility and create a positive brand image.

Qualifications

• Proven experience in a supervisory role, preferably in a sales environment.
• Strong sales acumen and the ability to drive performance results.
• Excellent communication and interpersonal skills, with the capability to train and inspire others.
• Proficient in office software and data management tools.
• A customer-first mindset with a focus on delivering exceptional service.

Work Environment

This role will be based in our office at Sev Laser where you will lead a team dedicated to providing outstanding services to our clients. Your contributions will be essential in driving our sales goals and creating an engaging workplace culture.

Benefits Summary

SEV offers a competitive total rewards package designed to support the health, well-being, and professional success of our full-time employees. Eligible employees may participate in a variety of benefit programs, including:

• Medical, Dental, and Vision Insurance
• Employer-paid Basic Life and AD&D Insurance
• Life Insurance
• Employee Assistance Program (EAP)
• 401(k) Retirement Savings Plan
• Paid Time Off (PTO) and Paid Sick Leave,
• Paid Holidays (for eligible positions)
• Employee Discounts on SEV services and products
• Professional development and career growth opportunities

Benefit eligibility and plan details are governed by the applicable plan documents and Company policies and may be modified from time to time.

Equal Opportunity Employer

SEV Laser provides equal employment opportunities to all employees and applicants and prohibits discrimination or harassment of any kind based on race, color, religion, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other protected characteristic under local, state, or federal law. This policy applies to all employment actions including recruiting, hiring, promotion, compensation, benefits, and training.

Salary Information

The pay range for this role is:

60,000 - 65,000 USD per year(San Antonio, TX)

60,000 - 65,000 USD per year(Austin, TX)