Front Desk Sales Associate

SEV Laser

Glen Allen (VA)

On-site

USD 25,000 - 28,000

Full time

5 days ago

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Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

EAP

401(k) Retirement Savings Plan

PTO & Sick Leave

Paid Holidays

Employee Discounts

Job summary

SEV Laser is seeking a Front Desk Sales Associate who thrives on sales and client experience. You will be the first and last contact, guiding clients through services, memberships, and products to meet their goals.

As a crucial part of a fast-paced clinic, you will engage customers with a welcoming demeanor, educate on treatments and pricing, and contribute to achieving sales targets while maintaining a high standard of service.

Qualifications

Sales-driven mindset and ability to recommend services and products.
Strong communication and customer service skills.
Attention to detail and ability to multitask in a fast-paced clinic.
Comfort using computers, booking platforms, and client-management systems.
Reliability, punctuality, and consistent attendance.
Weekend availability is required.

Responsibilities

Promote SEV services, packages, memberships, promotions, and retail products.
Identify client needs and confidently recommend appropriate services and upgrades.
Educate clients on available treatments, pricing, and promotions.
Work toward individual sales goals while supporting the clinic’s overall performance.
Build lasting client relationships through personalized and knowledgeable service.
Warmly welcome clients and provide a polished experience from arrival through departure.
Manage check-in/check-out and payment processing accurately.
Book, modify, and cancel appointments with attention to detail.
Answer calls, emails, and messages promptly and professionally.
Address client questions with care and urgency, using SEV systems efficiently.

Skills

Sales mindset

Customer connection

Communication

Attention to detail

Multitasking

Computer skills

Reliability

Teamwork

Weekend availability

Tools

Booking platforms

CRM software

POS systems

Job description

SEV Laser is a leading medical aesthetics brand with more than 75 locations nationwide and continued year-over-year growth. Known for combining high-quality treatments with an elevated, welcoming client experience, we have built a loyal following and a highly recognizable brand. As we continue expanding, we are looking for energetic, sales-minded team members who are excited to grow with us.

We are seeking a sales-driven Front Desk Sales Associate who is passionate about creating exceptional client experiences. As the first and last point of contact for our clients, you will set the tone for every visit, build excitement around the SEV brand, and help clients discover the services, memberships, packages, and products that support their goals.

This is more than a traditional receptionist position- it is a client experience and sales role for someone who enjoys connecting with people, achieving goals, and contributing to the success of a fast-paced clinic.

What You'll Do

Sales and Client Engagement

Promote SEV services, packages, memberships, promotions, and retail products.
Identify client needs and confidently recommend appropriate services and upgrades.
Educate clients on available treatments, pricing, and promotions.
Work toward individual sales goals while supporting the clinic’s overall performance.
Build lasting client relationships through personalized and knowledgeable service.

Front Desk and Client Experience

Warmly welcome clients and provide a polished experience from arrival through departure.
Manage client check-in, check-out, and payment processing accurately.
Book, modify, and cancel appointments with attention to detail.
Answer calls, emails, and voicemail messages promptly and professionally.
Address client questions and concerns with care, urgency, and professionalism.
Use SEV's booking and client-management systems accurately and efficiently.

Clinic and Team Support

Complete opening and closing responsibilities according to established procedures.
Maintain a clean, organized, stocked, and welcoming front-desk environment.
Assist with transitional treatment-room cleaning when needed.
Monitor supplies and communicate inventory needs to management.
Participate in required service, systems, and sales training.
Support new team members by modeling SEV's service and selling standards.
Assist with other clinic responsibilities as directed by operational or clinical leadership.

What We're Looking For

A sales-driven mindset and confidence recommending services and products.
A natural ability to connect with people and create memorable experiences.
Strong communication, customer service, and active-listening skills.
Excellent attention to detail and the ability to multitask.
Comfort using computers, booking platforms, and client-management systems.
Basic math skills and the ability to process payments accurately.
Reliability, punctuality, and consistent attendance.
The ability to work independently and as part of a collaborative team.
Weekend availability is required.
Experience in fitness, hospitality, retail sales, beauty, wellness, medical aesthetics, or another client-focused environment is preferred.

Why SEV?

At SEV, you will join an exciting aesthetics brand with more than 75 locations and continued year-over-year growth. You will have the opportunity to strengthen your sales and service skills, represent a recognized brand, and directly contribute to an exceptional client experience.

If you are outgoing, goal-oriented, passionate about aesthetics, and ready to grow with SEV, we would love to meet you.

Benefits Summary

SEV offers a competitive total rewards package designed to support the health, well-being, and professional success of our full-time employees. Eligible employees may participate in a variety of benefit programs, including: