Office Manager

Sev-Laser-Aesthetics-

Burlingame (CA)

On-site

USD 70,000 - 100,000

Full time

7 hours ago

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Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Retirement Savings Plan

Paid Time Off (PTO) and Paid SickLeave

Employee Discounts

Job summary

SEV Laser is seeking an experienced Office Manager to lead the clinic’s operations and team, ensuring a seamless, high-quality client experience. You will drive performance, manage revenue growth, and maintain strong brand standards across all office functions.

The role requires building a high-performing team, optimizing scheduling and inventory, and partnering with leadership to deliver excellent client outcomes and profitability. This is a full-time, on-site position in Burlingame, CA.

Qualifications

Previous office management experience in a clinic or service business.
Proven ability to drive revenue growth and manage budgets.
Excellent leadership and team-building skills.

Responsibilities

Lead, coach, and develop the office team to meet performance, client experience, revenue, and profitability goals.
Set daily and weekly goals for all roles and monitor metrics.
Manage staffing levels to meet client demand.
Oversee scheduling, calendar, and services per provider hour.
Maintain brand standards and compliance.
Drive OSAT and 5-star reviews.
Control inventory and expenses; ensure GAAP revenue budgets.

Skills

Leadership

Operations management

Team development

Budgeting

Revenue growth

Staff scheduling

Customer service

Communication

Tools

Microsoft Excel

POS systems

CRM software

Job description

At SEV Laser, every client interaction matters. From the moment a client walks through our doors, our clinic teams create a welcoming, seamless, and elevated experience that builds lasting relationships and keeps clients coming back.

We're looking for team members who are passionate about delivering exceptional service, supporting efficient clinic operations, and contributing to a collaborative, high-performing culture. At SEV, we value individuals who are motivated by goals, take pride in creating an outstanding client experience, and understand the importance of driving both client satisfaction and business success. If you thrive in a fast-paced environment, enjoy working as part of a results-oriented team, and are excited to grow your career, we'd love to hear from you!

Position Overview

The Office Manager is responsible for leading the overall performance, operations, and team development of the office. This role is accountable for delivering the SEV experience as designed - ensuring clinical excellence, strong treatment outcomes, and a consistent, high-quality client experience.

The Office Manager builds and leads a high-performing team, drives a positive and accountable culture, and owns office-level business performance, including revenue growth, profitability, and client satisfaction.

Core Areas of Focus

Deliver the SEV Experience: Consistent execution of service standards, clinical protocols, and treatment outcomes.
Build & Lead a High-Performing Team: Develop people and create a culture of accountability tied to measurable results.
Drive Business Performance: Exceed GAAP and Cash revenue budgets through disciplined execution.
Optimize Operations: Manage labor and inventory to plan, driving efficiency and profitability.
Elevate Client Experience: Deliver exceptional service that drives satisfaction, retention, and reviews.

Key Responsibilities

Lead, coach, and develop team members to consistently deliver on performance expectations tied to clinical outcomes, client experience, revenue and profitability.
Set and inspect clear daily and weekly goals across all roles, including:
- Package and membership conversion
- 5-star review generation and OSAT ("highly satisfied") scores
Coach teams in real time to improve performance against these goals, reinforcing behaviors that drive results.
Foster a positive, accountable, and performance-driven culture aligned with SEV values.
Foster effective communication with direct reports, managers, and cross-functional business partners to ensure alignment with organizational goals, operational priorities, and brand standards.
Proactively manage staffing levels to ensure sufficient trained coverage to meet client demand across all roles.
Maintain a strong talent pipeline through ongoing recruiting, networking, and partnership with leadership.
Drive team member retention by fostering a positive, performance-driven culture and investing in ongoing development, coaching, and career growth opportunities.
Ensure timely onboarding and training of new hires to productivity standards.
Continuously assess team capacity and skill levels, taking action to address gaps in coverage, performance, or capability.
Plan ahead for growth, seasonality, and turnover to ensure the office is consistently staffed to deliver on utilization, revenue, and client experience goals.

Clinical & Service Excellence

Ensure all services are delivered in accordance with SEV clinical protocols, maintaining high treatment quality and outcomes.
Ensure reception and provider teams consistently deliver the SEV Experience Standards as designed, from first interaction through checkout.
Reinforce front desk excellence, including client welcome, client communication, and closing behaviors that support conversion and satisfaction.
Partner with clinical leaders to ensure consistency in treatment delivery and outcomes.
Drive OSAT and 5-star review performance by reinforcing service behaviors that result in highly satisfied clients.

Office Operations

Oversee daily operations to ensure efficient workflow, maintaining >90% room utilization on average.
Manage scheduling and staffing to optimize productivity, including services per provider hour and overall team efficiency.
Ensure compliance with all operational procedures, safety protocols, and service standards.
Protect company assets by ensuring facilities are maintained to brand standards, equipment is properly cared for and operational, and expenses are managed responsibly in accordance with company budgets and financial objectives.
Own and drive performance to meet or exceed GAAP and Cash revenue budgets.
Drive package and membership conversion, including conversion from trial to next service or package.
Ensure teams consistently leverage outbound client calls, promotions, and client interactions to maximize revenue per visit.
Execute and monitor grassroots marketing efforts, ensuring minimum activity levels are met to support traffic and demand generation.

Profitability & Cost Management

Own office profitability, with a focus on maintaining labor within budget as a % of revenue.
Manage productivity metrics, including appointments per receptionist hour and services per labor hour.
Oversee inventory management to ensure appropriate stock levels while minimizing waste and controlling costs.

Client Experience

Ensure every client interaction reflects SEV's service standards and brand values.
Resolve escalated client concerns effectively, protecting both the client relationship and the business.
Drive consistent improvement in OSAT scores and 5-star review volume, ensuring feedback is actively used to improve performance.

Administrative & Inventory Oversight

Maintain accurate reporting across all key performance metrics.
Oversee ordering, inventory controls, and cost management processes.
Ensure the office is clean, organized, compliant, and operating at a high standard at all times.

This role requires full-time, on-site presence, including availability during evenings, weekends, and holidays based on business needs.

Up to 5 days per week in office as agreed with District Leadership
Minimum expectation: in-office presence every Friday and every other Saturday or Sunday.
Additional weekend or holiday coverage may be required based on business demand, staffing needs, and peak periods.

Benefits Summary

SEV offers a competitive total rewards package designed to support the health, well-being, and professional success of our full-time employees. Eligible employees may participate in a variety of benefit programs, including: