Multi-Unit Store Manager - Guest Experience Leader

GameStop; Pearland (TX); On-site; USD 52,000 - 68,000; Full time

Job summary

GameStop in the United States is seeking a Store Manager to oversee all facets of store operations and drive guest satisfaction. You will lead a retail team, promote sales through knowledge of games and promotions, and ensure an organized, welcoming shopping environment.

You will manage staffing, payroll, and training, while maintaining store standards and safety. Strong leadership and guest-focused service are essential for success.

Qualifications

• Must provide proof of identity and eligibility to legally work in the United States.
• Must be at least 18 years of age.
• High school diploma or equivalent; associate’s or accredited bachelor’s degree with emphasis in business, marketing, merchandising, or related field preferred.
• At least 1 year of retail management experience required.
• At least 3 years of retail sales, guest service, and/or management/leadership experience preferred.
• Video game knowledge preferred.

Responsibilities

• Lead in a multiunit capacity.
• Provide and model best-in-class guest service: greet guests, respond to questions, promote promotions, and thank guests.
• Support the total shopping environment, including visuals and current sales initiatives.
• Process guest purchases/returns using POS system accurately.
• Respond to guest comments in person or on the phone with courtesy.
• Promote guest benefits and loyalty programs.
• Recruit, interview, hire, and retain high-performing associates.
• Ensure onboarding, training, and compliance before shifts.
• Communicate store initiatives with District Manager and train staff accordingly.
• Schedule associates and manage staffing levels for optimal service.
• Approve payroll and manage paid time off.
• Maintain store cleanliness and merchandising per guidelines.
• Fulfill Omni-Channel orders and manage inventories.
• Protect assets through loss prevention and conduct regular audits.
• Lead the team to achieve sales, profit, and shrink goals.
• Balance daily transactions and bank deposits; ensure cash availability.
• Verify shipments and handle discrepancies with management.
• Maintain records and ensure proper packaging in shipments.
• Adhere to policies and ethics; maintain safe, respectful environment.

Skills

Retail leadership

Guest service

Team management

POS knowledge

English communication

Scheduling

Loss prevention

Inventory control

Problem solving

Reliability

Education

High school diploma or equivalent; higher degrees preferred

Job description

GameStop in the United States is seeking a Store Manager to oversee all facets of store operations and drive guest satisfaction. You will lead a retail team, promote sales through knowledge of games and promotions, and ensure an organized, welcoming shopping environment.

You will manage staffing, payroll, and training, while maintaining store standards and safety. Strong leadership and guest-focused service are essential for success.