Tech Operations Manager — Multi-Location Hospitality IT

Workstream; Dallas (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Milkshake Concepts is seeking a Technology Operations Manager to support technology across our growing family of restaurants. You will own troubleshooting and optimization of our restaurant tech stack to improve guest experiences.

We value proactive problem-solvers with strong communication and customer service skills, experience with Toast and Restaurant365, and the ability to work across multiple locations. Join us to grow your career and make an impact.

Qualifications

• 2+ years of experience in technology operations, IT support, or systems administration.
• Strong troubleshooting and problem-solving skills.
• Experience with Microsoft 365 and cloud-based applications.
• Working knowledge of networking and endpoint management.
• Experience with Toast, Restaurant365 (R365), or similar restaurant technology is highly preferred.
• Hospitality or multi-location business experience is a plus.
• Strong communication, organization, and customer service skills.

Responsibilities

• Support technology across multiple restaurant concepts and locations.
• Maintain and troubleshoot Toast POS, Restaurant365 (R365), Microsoft 5.6.

Skills

Tech Ops

Troubleshooting

IT support

Microsoft 365

Networking

Restaurant tech

Tools

Toast POS

Restaurant365 (R365)

Microsoft 365

Job description

Milkshake Concepts is seeking a Technology Operations Manager to support technology across our growing family of restaurants. You will own troubleshooting and optimization of our restaurant tech stack to improve guest experiences.

We value proactive problem-solvers with strong communication and customer service skills, experience with Toast and Restaurant365, and the ability to work across multiple locations. Join us to grow your career and make an impact.