Multi-Unit Restaurant Operations Leader

The Skinny Pancake; Hartford (VT); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Competitive salary

Stock options

Paid PTO

Medical insurance

Dental & Vision

Shift meals

401(k) with match

EAP

HSA

CSA match

Job summary

The Skinny Pancake is seeking a Director of Operations to lead restaurant performance across Vermont, New York, and Massachusetts. You will coach General Managers, translate company strategy into restaurant execution, and partner with the CEO to drive profitability and growth.

This strategic, hands-on role requires deep restaurant operations experience, strong leadership, and willingness to travel regularly among locations to ensure consistency and excellence in service.

Qualifications

• 5+ years of progressive restaurant leadership experience.
• Successful General Manager and multi-unit leadership experience.
• Strong understanding of restaurant P&Ls and unit economics.
• Track record of developing strong restaurant leaders.
• Willingness to travel regularly among locations.

Responsibilities

• Oversee restaurant performance including sales, labor, food cost, profitability, and guest experience.
• Coach General Managers and field leaders to raise performance.
• Build accountability and operating discipline across locations.
• Review P&Ls and operating data, identify opportunities and drive corrective action.
• Improve consistency in service, food quality, staffing, safety and standards.
• Strengthen systems, SOPs and management practices as the company grows.
• Translate company strategy into clear restaurant-level execution.
• Provide the CEO with reliable visibility into restaurant performance.

Skills

Leadership

P&L understanding

Operations management

Multi-unit leadership

Coaching

Travel willingness

Job description

The Skinny Pancake is seeking a Director of Operations to lead restaurant performance across Vermont, New York, and Massachusetts. You will coach General Managers, translate company strategy into restaurant execution, and partner with the CEO to drive profitability and growth.

This strategic, hands-on role requires deep restaurant operations experience, strong leadership, and willingness to travel regularly among locations to ensure consistency and excellence in service.