Multi-Unit Operations Leader & Coach

SmartRecruiters, Inc.; South Hill (VA); On-site; USD 52,000 - 70,000; Full time

Job summary

SmartRecruiters, Inc. seeks a Supervisor (06033) at the South Hill store (426 Furr St, South Hill, VA 23970). This full-time role oversees coaching for GMs, AMs, and crew and leads store-visit planning to improve performance and consistency.

The position drives operational excellence, policy adherence, and development of action plans to close gaps, with annual appraisals and ongoing feedback as core responsibilities.

Qualifications

• Bachelor's degree preferred
• Minimum 3 years multi-unit experience in restaurant/retail industry
• Experienced in ensuring operational effectiveness for multi-unit organizations

Responsibilities

• Conduct "Pre-planned" Coaching and Mentoring of GMs, AMs and crew
• Plan on-the-job coaching objectives before each store visit using store planning tool
• Provide "suggestive" on-the-job coaching of key operations and management skills to GMs, AMs and crew
• Conduct Annual Performance Appraisals
• Provide "positive, constructive, and actionable" feedback
• Provide professional development and career track mentoring to GMs and AMs
• Achieve Operational Excellence in all stores using structured approach
• Reinforce execution of key company policies and standards
• Identify and diagnose most important ongoing operational gaps in under performing stores
• Develop formal action plans to resolve gaps
• Coordinate field support resources (Field Trainer, Human Resources, Operations Evaluator) where required
• Financial Oversight and Review Meetings
• Review key financial variables as part of store visit "pre-planning"
• Analyze and track key financial/operational data to derive meaningful business insights
• Develop short executive presentations (e.g. MS Excel/Powerpoint) to communicate key trends and results
• Present financial/operational weekly updates during Market Leader and area GM meetings
• Ensure stores are meeting operating plan through the use of P/L reviews and quarterly business reviews.
• Take Leadership role in Market Development activities to drive AWUS growth
• Coordinate with Market Leader and field support to develop market business plans
• Drive the development and execution of Local Store Marketing
• Coordinate field support resources (Market Specialists) to execute LSM initiatives
• Empower GMs to take leadership role in executing LSM (e.g. develop relationships in schools, community, etc.)
• Coordinate with Market Leader to identify and pursue "new" AWUS growth opportunities

Skills

Coaching

Mentoring

People management

Education

Bachelor's degree preferred

Job description

SmartRecruiters, Inc. seeks a Supervisor (06033) at the South Hill store (426 Furr St, South Hill, VA 23970). This full-time role oversees coaching for GMs, AMs, and crew and leads store-visit planning to improve performance and consistency.

The position drives operational excellence, policy adherence, and development of action plans to close gaps, with annual appraisals and ongoing feedback as core responsibilities.