Multi-Unit Store Leader & Operations Coach

SmartRecruiters, Inc.; Suffolk (VA); On-site; USD 52,000 - 70,000; Full time

Job summary

SmartRecruiters, Inc. seeks a Supervisor to lead coaching and development for GMs, AMs and crew across multiple stores. You will plan store visits, deliver actionable feedback, and drive operational improvements to meet company standards.

Responsibilities include annual appraisals, mentoring for career growth, and coordinating field support to close performance gaps. A Bachelor's degree and multi-unit experience in retail or restaurant are preferred.

Qualifications

• Bachelor's degree preferred.
• Minimum 3 years multi-unit experience in restaurant/retail.
• Experience ensuring operational effectiveness for multi-unit operations.

Responsibilities

• Conduct pre-planned coaching and mentoring of GMs, AMs and crew.
• Plan on-the-job coaching objectives before each store visit using store planning tool.
• Provide suggestive on-the-job coaching of key operations and management skills to GMs, AMs and crew.
• Conduct annual performance appraisals and provide feedback.
• Develop formal action plans to resolve gaps and improve stores.
• Coordinate field support resources as needed.
• Review key financial/operational data to derive insights.
• Prepare short executive presentations to communicate trends.

Skills

Multi-unit management

Operational excellence

Coaching & mentoring

Education

Bachelor's degree preferred

Job description

SmartRecruiters, Inc. seeks a Supervisor to lead coaching and development for GMs, AMs and crew across multiple stores. You will plan store visits, deliver actionable feedback, and drive operational improvements to meet company standards.

Responsibilities include annual appraisals, mentoring for career growth, and coordinating field support to close performance gaps. A Bachelor's degree and multi-unit experience in retail or restaurant are preferred.