Senior Multi-Unit Operations Coach

Domino's; South Hill (VA); On-site; USD 40,000 - 56,000; Full time

Job summary

Domino's South Hill is seeking a Supervisor to lead store operations and develop store teams. You will coach GMs, AMs, and crew, plan coaching objectives before store visits, and provide actionable feedback to improve performance and growth.

You will coordinate field support, review financials, and present trends to leadership to ensure execution of plans and excellence across all stores.

Qualifications

• Bachelor's Degree preferred.
• Minimum 3 years multi-unit experience in restaurant/retail.
• Experienced in ensuring operational effectiveness for multi-unit organizations.

Responsibilities

• Conduct pre-planned coaching and mentoring of GMs, AMs and crew.
• Plan on-the-job coaching objectives before each store visit using store planning tool.
• Provide on-the-job coaching of key operations and management skills to GMs, AMs and crew.
• Conduct Annual Performance Appraisals.
• Provide feedback and professional development mentoring to GMs and AMs.
• Achieve Operational Excellence in all stores using a structured approach.
• Identify and diagnose ongoing operational gaps in underperforming stores and develop formal action plans.
• Coordinate field support resources (Field Trainer, HR, Operations Evaluator) as needed.
• Review financial/operational data during store visits and prepare short executive presentations.
• Present financial/operational updates during Market Leader and area GM meetings.
• Ensure stores meet operating plans via P/L reviews and quarterly business reviews.
• Take leadership role in Market Development activities to drive AWUS growth.
• Coordinate with Market Leader to develop market business plans and local store marketing initiatives.

Education

Bachelor's Degree preferred

Job description

Domino's South Hill is seeking a Supervisor to lead store operations and develop store teams. You will coach GMs, AMs, and crew, plan coaching objectives before store visits, and provide actionable feedback to improve performance and growth.

You will coordinate field support, review financials, and present trends to leadership to ensure execution of plans and excellence across all stores.