Multi-Unit General Manager

Hunter Super Techs - TurnPoint; Detroit (MI); On-site; USD 120,000 - 180,000; Full time

Job summary

Hunter Super Techs - TurnPoint in Detroit is seeking a Multi-Unit General Manager to oversee multiple airport food service locations, drive results, uphold culture, and manage stakeholder relationships. You will lead multiple management teams, ensure premium service that meets brand standards, and mentor staff across portfolio.

This role requires strong P&L understanding, forecasting, scheduling, compliance with health, safety, and liquor regulations where applicable, and a track record of

Qualifications

• Strong communication and leadership abilities.
• Ability to forecast sales based on trends and labor needs.
• Understanding of P&L responsibilities for multi-unit operations.

Responsibilities

• Lead and oversee operations across multiple airport food service locations.
• Drive exceptional results and maintain company culture.
• Manage stakeholder relationships across units.
• Ensure financial, operational, and guest service objectives are met.
• Develop and implement strategic training for management teams.
• Mentor unit managers to achieve operational excellence.
• Ensure compliance with health, safety, liquor regulations where applicable.
• Monitor staff performance and customer service standards.
• Prepare reports, schedules, and paperwork in a timely manner.
• Forecast labor and staff needs based on business demands.
• Oversee recruitment and training for staff.
• Monitor food quality and supplier relations.
• Maintain sanitation standards and inventory processes.
• Oversee opening/closing procedures and security standards.
• Manage scheduling, holidays, and performance evaluations.
• Support on-going development of associates across the portfolio.

Skills

Communication

Organization

Forecasting

Team Leadership

P&L Knowledge

Education

High School Diploma

Some College

Job description

Job Title: Multi-Unit General ManagerDepartment: OperationsReports To: Leadership (Concourse, Director of Operations, Site General Manager, Plaza Director where applicable)Status: ExemptDate: May 2025Salary:Broad Responsibilities:Lead and oversee operations across multiple airport food service locations by driving exceptional results, establishing and maintaining consistent company culture, and managing key stakeholder relationships across units. Hold full accountability for achieving financial, operational, and guest service objectives while creating and sustaining best-in-class work environments across all assigned locations. Develop and implement strategic training initiatives and provide leadership to multiple management teams to ensure consistent delivery of premium service that exceeds Food and Beverage standards and company policies and procedures. Direct and mentor unit-level management teams to achieve operational excellence and foster professional growth across the portfolio.Main Duties & Responsibilities:1. Understand completely all policies, procedures, standards, specifications, guidelines, andtraining programs.2. Estimate food consumption, place orders with suppliers, and check quality standards upondelivery of food and beverage.3. Resolve customer complaints about food quality or service through company standards.4. Maintain sanitation standards and keep appropriate records.5. Monitor actions of staff and customers to ensure that health and safety standards and liquorregulations (where applicable) are followed in adherence to state and local guidelines.6. Prepare all required paperwork, including forms, reports, and schedules in an organized and timelymanner.7. Order supplies such as tableware, cooking utensils and cleaning items.8. Arrange for maintenance and repair of equipment and other services (as needed)9. Maintain opening and closing procedures and security standards.10. Make employment and termination recommendation consistent with companyguidelines.11. Ensure all employees follow company dress code guidelines.12. Recruit, hire and oversee Brand & Company training for staff.13. Monitor food preparation and methods to ensure compliance with brand and companyspecification and standards.14. Forecast labor and staff schedule appropriately as business dictates.15. Responsible for onboarding and continued development of associates assigned to theirconcept.16. Perform any other duties assigned by supervisorSkills and Qualifications1. Minimum High School Diploma, some college preferred.2. 2-5 years restaurant management experience.3. Excellent communication skills.4. Strong organizational skills5. Strong customer service skills6. Ability to forecast sales based on trends.7. Must be able to adapt to a diverse workforce.8. Competency in ordering and inventory process9. Ability to lead a team and reach organizational objectives and goals.10. Ability to understand all P&L responsibilities and goals for the location including labor, sales, andCOG.11. Ability to work under pressure.12. Able to work a flexible work schedule and meet business demands, including weekends andholidays. Knowledge of managing the operations of a business, with knowledge of products andservices including selling strategyPhysical Demands:The physical demands described here are representative of those that must be met by anassociate to successfully perform the essential functions of this job. Reasonableaccommodations may be made to enable individuals with disabilities to perform the essentialfunctions.While performing the duties of this job, the associate is regularly required to stand for longperiods of time, use hands and fingers, communicate verbally, and hear. The associate isfrequently required to reach with hands and arms, climb, balance, taste, and smell. Theassociate is also occasionally required to walk, stoop, kneel, crouch, crawl, and either lift ormove up to 50 pounds. Specific vision abilities required by this job include close vision,distance vision, color vision, peripheral vision, depth perception, and the ability to focusEEOC Statement:We are an equal opportunity employer committed to building a diverse team and fostering an inclusive environment where employees feel empowered to bring their authentic selves to work. We welcome applications from all qualified candidates regardless of race, color, religion, gender identity, sexual orientation, national origin, age, disability status, or veteran status.