Assistant Retail Multi Unit Manager

Dufry Careers; Cleveland (OH); On-site; USD 55,000 - 65,000; Full time

Job summary

Dufry Careers seeks an Assistant Multi-Unit Manager for Cleveland International Airport to provide operational support and oversee multi-unit retail operations. You will be the bridge between Shift Managers and senior leadership, ensuring consistent standards and staff development.

Your role focuses on coaching, scheduling, KPI analysis, inventory control, and regulatory compliance to drive performance and guest satisfaction.

Qualifications

• Education and experience must exceed 4 years.
• In a leadership role: 2 years supervising retail operations professionals.
• In a technical role: 4–6 years in store management, merchandising, and customer service.

Responsibilities

• Ensure adherence to SOPs through audits and coaching.
• Provide guidance and scheduling for shifts and staff.
• Analyze KPIs and adjust actions to meet unit goals.
• Oversee daily inventory checks and vendor coordination.
• Review timekeeping and manage overtime to stay compliant.
• Ensure brand standards and store presentation meet requirements.
• Handle customer and associate issues to improve service and revenue.
• Train associates and Shift Managers on initiatives and changes.
• Maintain safety compliance with regulatory standards.
• Stay proficient with management systems and new tech.

Skills

Leadership

Retail operations

Staff coaching

Budgeting

SOP compliance

Education

Bachelor's degree in Business Administration

Bachelor's degree in Retail Management

Bachelor's degree in Marketing

Tools

POS systems

Inventory management software

Scheduling systems

Reporting tools

Job description

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Opportunity, growth, and meaningful rewards! We offer:

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• Holiday pay

Employee discounts across all company brands

Employee assistance program

• Training and exciting career growth opportunities
• Referral program – refer a friend and earn a bonus

Benefits may vary by position so ask your recruiter for details.

Advertised Compensation: $55,000 + quarterly bonus

Purpose: The purpose of theAssistant Multi-Unit Manager at Cleveland International Airport,is to provide operational support and oversightforretail operations, serving as a key management layer between Shift Managers and Multi-Unit Management.This role ensures consistent execution of operational standards, supports staff development, andmaintainsaccountability for performance metrics while serving as a key communication link between front-line management and senior leadership.

Essential Functions:

Ensures strict adherence to all retail operations Standard Operating Procedures (SOPs) by conducting regular audits, holding Shift Managers and hourly team members accountable for operational checklist compliance, and implementing corrective actions when deviations areidentified;maintainsconsistent operational standards across assigned areas through systematic monitoring, documentation, and enforcement of established protocols

Provides coaching, support, and performance feedback to Shift Managers and retail associates while ensuring proper scheduling, coverage, and adherence to company engagement behaviors

Monitors and analyzes operational and financial data to support achievement of unit goals, implements corrective actions as needed, and provides insights to Multi-Unit Manager on performance trends

Overseesdaily inventory procedures, coordinates with vendors on supply chain issues,maintainsequipment functionality, and ensures proper receiving and processing procedures are followed

Reviews and approves timekeeping punches for assigned shifts and monitors overtime accumulation of hourly team members to ensure compliance with labor laws and supports operational budget objectives

Maintains working knowledge of brand standards and lease agreements, ensures visual merchandising and store presentation meet requirements, and provides training to associates on brand compliance

Resolves complex customer and associate issues using sound judgment, ensures exceptional service delivery, and implements strategies to enhance customer satisfaction and revenue generation

Conducts on-the-job training for associates and Shift Managers, communicates companyinitiativesand changes, and serves as liaison between front-line staff and Multi-Unit Manager

Ensures all federal, state, and local safety and health standards are understood and followed, trains staff on safety protocols, andmaintainscompliance with all regulatory requirements

Maintainsproficiencyin management systems (MIV, Crunch Time, Kronos), embracesnew technologyimplementations, and trains associates on system usage and best practices

Implements marketing programs and promotional activities as directed,developscreative revenue-enhancement strategies, andprovidesoperational support to achieve business objectives

Reporting Relationship & Role Information:

Thisposition typical reports tozone leadershipwithin the assigned location

TheAssistant Multi-Unit Managerposition falls under the Fair Labor Standards Act as an Exempt position, under both the Administrative Exemption and the Executive Exemption tests

TheAssistant Multi-Unit Managerposition requires varied scheduling with presence during different operational periods tomonitorand support Shift Manager activities across various days and times

Minimum Qualifications, Knowledge, Skills, and Work Environment:

Education and Experience: The combination of education and professional experience must exceed4years:

In a leadership role: Requires 2 years of experience supervising a team of retail operations professionals engaged in executing multi-unit retail management programs

In a technical role: Requires4-6years of retail operations experience engaged in developing and delivering store management, merchandising, and customer service programs

Abachelor's degree in Business Administration, Retail Management, Marketing, or related program can count for2of the4-year requirement

Specialized Training:

Knowledge of state and federal retail, employment, safety, and consumer protection regulations and statutes

Strong knowledge of retail inventory management, planogram execution, and visual merchandising standards

Proficiencyin retail technology platforms including POS systems, inventory management software, scheduling systems, and reporting tools

Ability to analyze retail KPIs including sales per square foot, inventory turnover, shrink rates, and customer conversion metrics

Understanding of retail space optimization, category management, and seasonal merchandising strategies

Business acumen with retail operations mindsetrequiredto understand the long-term implications of merchandising, inventory management, and customer experience planning to advance organizational goals

Demonstrated history of understanding the needs of retail business operations, brand partners, landlord stakeholders, the retail associate population, and individual store circumstances

Demonstrated history ofcreating andmaintainingpositive work environmentsthroughcoaching, developing, and leading teamsto achieve common goals

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).

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