Multi-Unit Franchise Training Leader

0583 San Jose Blvd Jacksonville; Jacksonville (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

Steak ’n Shake is hiring a Field Training Manager in Jacksonville, Florida to enhance training across its franchisee restaurants. This role involves collaborating with multi-unit leadership and driving performance excellence through effective training initiatives. The ideal candidate will have 5–7 years in restaurant operations and at least 2 years of multi-unit training experience. The role requires strong coaching skills and the ability to analyze operational performance. Competitive salary and significant career growth opportunities are provided.

Qualifications

• 5–7 years of progressive restaurant operations experience required.
• Minimum 2 years of multi-unit training leadership experience required.
• Proven experience leading restaurant training initiatives and driving operational improvements.
• Ability to analyze data and implement structured improvement plans.
• Willingness to travel within assigned domestic markets (50–70% travel).

Responsibilities

• Plan and deliver training for new product launches across franchise and company markets.
• Conduct structured restaurant assessments and provide actionable coaching.
• Facilitate training classes in assigned franchisee markets.
• Oversee training restaurant certification process and strengthen performance standards.
• Support Franchisee onboarding and ensure sustained operational performance.

Skills

Restaurant operations experience

Training leadership

Coaching and feedback

Facilitation skills

Analytical skills

Job description

Steak ’n Shake is hiring a Field Training Manager in Jacksonville, Florida to enhance training across its franchisee restaurants. This role involves collaborating with multi-unit leadership and driving performance excellence through effective training initiatives. The ideal candidate will have 5–7 years in restaurant operations and at least 2 years of multi-unit training experience. The role requires strong coaching skills and the ability to analyze operational performance. Competitive salary and significant career growth opportunities are provided.