Field Training Manager

0583 San Jose Blvd Jacksonville; Jacksonville (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

Steak ’n Shake is hiring a Field Training Manager in Jacksonville, Florida to enhance training across its franchisee restaurants. This role involves collaborating with multi-unit leadership and driving performance excellence through effective training initiatives. The ideal candidate will have 5–7 years in restaurant operations and at least 2 years of multi-unit training experience. The role requires strong coaching skills and the ability to analyze operational performance. Competitive salary and significant career growth opportunities are provided.

Qualifications

• 5–7 years of progressive restaurant operations experience required.
• Minimum 2 years of multi-unit training leadership experience required.
• Proven experience leading restaurant training initiatives and driving operational improvements.
• Ability to analyze data and implement structured improvement plans.
• Willingness to travel within assigned domestic markets (50–70% travel).

Responsibilities

• Plan and deliver training for new product launches across franchise and company markets.
• Conduct structured restaurant assessments and provide actionable coaching.
• Facilitate training classes in assigned franchisee markets.
• Oversee training restaurant certification process and strengthen performance standards.
• Support Franchisee onboarding and ensure sustained operational performance.

Skills

Restaurant operations experience

Training leadership

Coaching and feedback

Facilitation skills

Analytical skills

Job description

Field Training Manager

Steak ’n Shake | Franchisee

Position Overview

Steak ’n Shake is seeking a high-impact Field Training Manager (FTM) to elevate performance across franchisee restaurants. Reporting to the VP of Training and collaborating with multi‑unit field leadership, this leader will drive training excellence, strengthen multi‑unit capability, and ensure disciplined restaurant certification standards across assigned markets. This role is a visible, performance‑focused position that directly influences operational results and builds the future bench of Steak ’n Shake leadership.

Key Responsibilities

1. Lead Market‑Based Training Execution

• Plan, deliver, and evaluate training for new product launches and non‑product initiatives across franchise and company markets.
• Execute special projects and field tests while ensuring consistent brand standards and operational excellence.
• Measure training effectiveness and adjust delivery to maximize performance outcomes.

2. Coach & Develop Restaurant Leadership

• Conduct structured restaurant assessments and lead “development days” with Franchisees.
• Diagnose operational gaps, measure performance drivers, and provide actionable coaching and feedback.
• Recommend and implement targeted development plans to build leadership bench strength and improve restaurant results.
• Partner with Franchise Business Advisors (FBAs) and leaders to elevate management capability.

3. Facilitate Instructor‑Led Training

• Facilitate 2–3 training classes per month (approximately 27 annually) in assigned franchisee markets.
• Teach core operational, leadership, and performance curriculum aligned with company strategy.
• Receive recommendations from field leadership on training needs and provide live support.
• Teach and oversee food safety training certification at the restaurant level.

4. Manage Training Restaurant Certification Standards

• Oversee and ensure disciplined execution of the training restaurant certification process.
• Audit, assess, and validate training restaurants to maintain consistent, high‑performance standards.
• Strengthen organizational performance through structured certification oversight.
• Visit high‑performing restaurants and develop them into certified training restaurants.
• Partner with existing certified training restaurants to audit and coach training best practices.

5. Support New Restaurant Openings

• Lead and support Franchisee onboarding.
• Develop follow‑up plans to ensure training initiatives translate into sustained operational performance.

Required Qualifications

• 5–7 years of progressive restaurant operations experience required.
• Minimum 2 years of multi‑unit training leadership experience required.
• Proven experience leading restaurant training initiatives, coaching managers, and driving measurable operational improvements.
• Demonstrated ability to assess performance, analyze data, and implement structured improvement plans.
• Strong facilitation and presentation skills with experience teaching or leading structured training programs.
• Ability to travel within assigned domestic markets (estimated 50–70% travel depending on market needs).

Preferred Qualifications

• 8+ years of restaurant operations experience in a multi‑unit or franchise environment.
• Prior experience in franchise systems.
• Experience facilitating formal leadership development or corporate training programs.
• Experience supporting new restaurant openings and certification processes.
• Bilingual capabilities (Spanish preferred).

Why Steak ’n Shake?

At Steak ’n Shake, we are building a high‑performance franchise system grounded in operational excellence, leadership development, and disciplined standards. The Field Training Manager plays a critical role in shaping the future of our franchisee model and strengthening restaurant leadership across markets.

This position serves as a direct bench for Franchise Business Advisor and other operations or training leadership roles — offering strong career growth for ambitious leaders ready to make an impact.

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Compensation: Competitive salary