Regional Operations Manager

Mackenzie Stuart Ltd; Atlanta (GA); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Performance bonus

Mileage reimbursement or vehicle allow

Medical, dental, and vision coverage

401(k) plan with company match

Paid time off

Eyewear and eye care discounts

Job summary

Mackenzie Stuart Ltd. is partnering with a growing multi-site eye care platform to recruit a Regional Operations Manager.

The role leads both operational and financial performance across a regional portfolio of practices, supporting local leadership to deliver high‑quality patient experiences and achieve commercial objectives. You will work with ODs, Office Managers, and central support to translate priorities into practical, measurable improvements at the practice level.

Qualifications

• Bachelor’s degree in Business, Healthcare Administration, or a related discipline; equivalent relevant experience considered.
• 5+ years of operational leadership experience within optometry, ophthalmology, healthcare services, or multi‑unit retail.
• Minimum of three years’ experience overseeing multiple sites, managers, or business units with financial accountability.
• Strong budgeting, forecasting, financial reporting, variance analysis, and profit‑and‑loss management.
• Proficiency using Excel and practice‑management or electronic health record platforms.
• Ability to travel extensively within the assigned region.

Responsibilities

• Lead operational and financial outcomes across a multi-site region.
• Partner with local leaders to implement improvements in patient experience and efficiency.
• Develop annual operating plans and practice‑level budgets with Office Managers and Finance.
• Monitor KPI, revenue, EBITDA, and cost controls; implement corrective actions.
• Oversee staffing, scheduling, and recruitment for opticians, technicians, and front‑office roles.
• Ensure HIPAA, OSHA, ADA compliance and payer requirements.
• Support practice openings, relocations, and integration of new locations.
• Provide regular performance reporting to executives and regional growth initiatives.

Skills

Leadership

Budgeting

Forecasting

Financial analysis

Excel

Communication

Travel ability

Education

Bachelor’s degree in Business, Healthcare Administration, or related discipline

Tools

Compulink

RevolutionEHR

Eyefinity/OfficeMate

Crystal PM

Job description

Mackenzie Stuart is currently partnered with a growing multi-site eye care platform that are opening a new Regional Operations Manager position as part of their growth efforts.

The Regional Operations Manager is responsible for leading operational and financial performance across a multi-site portfolio of practices. This individual will provide hands‑on support to local leadership teams, ensuring each office delivers a high-quality patient experience, operates efficiently, and achieves its commercial objectives.

The Regional Manager will work closely with ODs, Office Managers, and central support functions to translate business priorities into practical, measurable improvements at the practice level. The role combines multi‑site leadership, financial management, operational oversight, team development, and regulatory compliance.

Key Responsibilities

• Take responsibility for the operating and financial outcomes of the assigned region, including revenue, margin, payroll, operating expenses, and EBITDA performance.
• Work with Office Managers and Finance to prepare annual operating plans, practice‑level budgets, and periodic forecasts.
• Review financial performance regularly, identify material variances, and implement recovery plans where results are behind target.
• Improve top‑line performance through increased exam capacity, optical conversion, average transaction value, annual contact lens supply sales, and appropriate medical eye care billing.
• Oversee inventory and cost‑of‑goods performance, including frame assortment, lens and lab expense, vendor arrangements, inventory aging, shrinkage, and write‑offs.
• Ensure staffing levels and schedules are aligned with patient demand, provider availability, and anticipated appointment volume.
• Review discretionary expenditure, capital needs, equipment investments, and facilities‑related costs within agreed approval parameters.
• Partner with billing and revenue‑cycle teams to improve insurance verification, claims performance, denial management, accounts receivable, collections activity, and write‑off controls.

Practice Operations and Patient Experience

• Establish consistent operational standards across all locations, covering the patient journey from check‑in and pre‑testing through examination, optical selection, dispensing, and payment.
• Support practices in managing doctor schedules and appointment templates to improve access, reduce wait times, and limit cancellations or no‑shows.
• Monitor patient feedback, online reviews, and satisfaction measures; personally support resolution of significant patient concerns when needed.
• Maintain strong optical retail presentation standards, including merchandising, frame‑board assortment, display quality, inventory availability, and lab turnaround performance.
• Ensure practices have properly functioning equipment, systems, technology, and facilities to support daily operations.
• Coordinate operational activity connected with practice openings, office relocations, remodels, and the integration of newly acquired locations, where applicable.
• Identify and implement process improvements that enhance patient flow, staff productivity, and practice profitability.

Team Leadership and Talent Development

• Lead, support, and develop Office Managers and Office Leads, equipping them to take ownership of their individual practice performance.
• Participate in recruitment, hiring decisions, onboarding, and workforce planning for opticians, technicians, front‑office personnel, and practice leadership roles.
• Conduct regular leadership meetings, performance conversations, and development planning with direct reports.
• Address performance concerns promptly and appropriately in partnership with Human Resources.
• Create a culture of high accountability, collaboration, service, and continuous improvement across the region.
• Strengthen retention and succession planning by identifying high‑potential team members and developing internal talent.
• Ensure team members receive appropriate training in patient service, optical sales, insurance processes, practice systems, and clinical‑support procedures.
• Build productive working relationships with Optometrists by balancing commercial priorities with clinical quality, provider experience, and patient care standards.

Compliance, Quality, and Risk

• Maintain operational compliance with HIPAA, OSHA, ADA, applicable state optometry regulations, and payer requirements.
• Oversee practice‑level audits involving clinical documentation, coding, billing, cash controls, and operational processes.
• Ensure deficiencies identified through internal reviews or external audits are addressed quickly and effectively.
• Support the maintenance of required licenses, credentials, workplace postings, and practice documentation.
• Reinforce company standards around workplace safety, infection prevention, incident reporting, and risk mitigation.

Performance Reporting and Growth Initiatives

• Provide routine performance reporting to executive leadership, including weekly operating updates and monthly KPI reviews.
• Develop specific action plans for locations that are underperforming against financial, operational, or patient‑experience targets.
• Use performance data to identify opportunities to improve productivity, profitability, patient access, and staff utilization.
• Support regional growth by evaluating and implementing additional services such as dry eye care, myopia management, specialty contact lenses, and other appropriate clinical or optical offerings.
• Partner with local teams on community outreach, referral development, and practice‑level marketing initiatives.
• Share successful operating practices across the region and contribute to broader company projects and strategic initiatives.

Required Qualifications

• Bachelor’s degree in Business, Healthcare Administration, or a related discipline; equivalent relevant experience will also be considered.
• At least five years of operational leadership experience within optometry, ophthalmology, healthcare services, or multi‑unit retail.
• Minimum of three years’ experience overseeing multiple sites, managers, or business units with financial accountability.
• Demonstrated success improving revenue, profitability, labor productivity, and operational performance.
• Knowledge of vision and medical insurance processes, including plans such as VSP, EyeMed, and Medicare, as well as billing and coding fundamentals.
• Strong understanding of budgeting, forecasting, financial reporting, variance analysis, and profit‑and‑loss management.
• Confidence using Excel and practice‑management or electronic health record platforms.
• Ability to travel extensively within the assigned region.

Preferred Qualifications

• Previous leadership experience in an optometric practice, optical retail environment, or ophthalmology organization.
• ABO and/or NCLE certification.
• Experience operating within a multi‑site group‑practice model.
• Exposure to practice acquisitions, integrations, de novo openings, relocations, or renovation projects.
• Familiarity with practice‑management platforms such as Compulink, RevolutionEHR, Eyefinity/OfficeMate, or Crystal PM.
• Effective leader who develops managers and creates ownership at the local level.
• Commercially minded and comfortable making decisions from financial and operational data.
• Able to translate KPIs into focused, practical actions for practice teams.
• Strong relationship builder with the credibility to work effectively alongside Optometrists and non‑clinical staff.
• Clear and confident communicator, both in person and in written reporting.
• Highly organized, adaptable, and capable of managing competing priorities across multiple locations.
• Demonstrates sound judgment, discretion, and integrity when handling patient, employee, and financial matters.

Compensation and Benefits

• Performance‑based bonus linked to regional financial and operational results.
• Mileage reimbursement or vehicle allowance.
• Medical, dental, and vision coverage.
• 401(k) plan with company match.
• Paid time off.
• Employee discounts and benefits for eyewear and eye care.