Multi-Unit Area Coach — Restaurant Ops & Growth

ANCHOR POINT MANAGEMENT GROUP; Traceland North (MS); On-site; USD 85,000 - 110,000; Full time

Job summary

Anchor Point Management Group is seeking an Area Coach to oversee 4-7 Taco Bell restaurants, driving training, coaching and operational excellence across the region. You will lead by example, set performance targets for guest service, margin and employee satisfaction, and ensure brand standards and food safety are consistently met.

This hands-on leadership role requires spending about 80% of time in restaurants, identifying root causes of performance gaps, and rapidly implementing corrective

Qualifications

• Associates/Undergraduate degree or equivalent Taco Bell/industry experience.
• 4-6 years of management/supervisory experience in food service or retail.
• Food Safety certification preferred and strong interpersonal skills.

Responsibilities

• Leverage culture and people capability to enhance brand performance.
• Recruit and equip top operators to deliver exceptional customer experience and results and maintain a bench of managers.
• Lead by example, embodying Taco Bell principles.
• Oversee performance management for all employees, including feedback, appraisals, training, development planning, and dispute resolution.
• Provide direct feedback to RGMs on system/procedural execution during visits.
• Foster a customer‑focused culture by resolving serious customer issues and training managers to meet service standards.
• Analyze and address root causes of customer complaints, implementing systematic solutions.
• Conduct restaurant audits with RGMs to ensure performance standards and provide objective feedback.
• Ensure food safety standards are met through direct observation and follow‑up on audit results.
• Monitor and coach unit management teams on Speed of Service performance targets.
• Prioritize store capital expenditure requests and establish vendor relationships.
• Maintain facilities and equipment to Taco Bell standards, coordinating upgrades or replacements.
• Continuously analyze sales, labor, inventory, and controllables, coaching on corrective actions to achieve margin and sales growth targets.
• Collaborate with Managers to build sales over previous year’s achievements.
• Develop unit‑specific Annual Operating Plans and budgets with RGMs and senior management.
• Train and mentor managers on financial analysis and profitability.
• Train managers on food preparation and order fulfillment standards.
• Provide ongoing coaching, feedback, and development to restaurant‑level managers.
• Develop and update an area human resources plan to forecast staffing needs and build bench strength.
• Lead performance management for all employees, ensuring feedback, appraisals, training, development planning, and dispute resolution.
• Assist in the selection, orientation, and onboarding of restaurant‑level management.
• Validate Shift Leader certifications through skill observations.
• Review management and crew schedules for compliance with standards.
• Communicate expectations, performance levels, and training experiences through weekly area‑wide meetings.
• Maintain access to crew members and shift leaders, conducting regular 1:1 meetings and resolving employee complaints.
• Ensure fair treatment and compliance with workplace regulations.
• Recognize outstanding performance to motivate employees.
• Monitor and analyze turnover, addressing root causes of high turnover.

Skills

Leadership

Coaching

Training

People management

Financial analysis

Food Safety

Education

Assoc/Undergrad degree

Job description

Anchor Point Management Group is seeking an Area Coach to oversee 4-7 Taco Bell restaurants, driving training, coaching and operational excellence across the region. You will lead by example, set performance targets for guest service, margin and employee satisfaction, and ensure brand standards and food safety are consistently met.

This hands-on leadership role requires spending about 80% of time in restaurants, identifying root causes of performance gaps, and rapidly implementing corrective