Multi-Site Maintenance Supervisor (Horizon North, Sentio & Velaire at Aspera)

Mark--taylor-Residentia; Glendale (AZ); Hybrid; USD 51,000 - 56,000; Full time

Benefits offered by this job

Rent discounts

Amenities access

Appreciation events

Career growth

401(k) with company match

Paid time off & holidays

Medical/Dental/Vision benefits

Job summary

Mark-Taylor in Phoenix/Glendale, AZ, is seeking a Multi-Site Manager of Facilities and Service to lead maintenance teams across communities. You’ll drive hands-on repairs, ensure safety, and uphold the high standard of service that residents expect from Mark-Taylor.

The role includes on-call rotation and certification pay enhancements. Preferred candidates have extensive multifamily maintenance experience, strong leadership, and a track record of coordinating vendors and ensuring timely work.

Qualifications

• 3 years as a Maintenance Supervisor in multi-family property management.
• Extensive experience across HVAC, plumbing, electrical, pool, carpentry and preventative maintenance.
• Proven leadership managing large teams and driving accountability.
• Strong customer service and resident-relations skills.
• Ability to coordinate vendors and ensure safety/compliance.
• Ability to train and mentor Service Technician staff.

Responsibilities

• Lead Service Technicians, Facilities Technicians, and Housekeepers.
• Oversee hands-on maintenance to maintain and enhance community value.
• Inspect and diagnose problems; perform repairs in HVAC, electrical, plumbing, pool, carpentry and more.
• Manage inventory and Make-Ready/Turn board for leasing support.
• Schedule contractors and vendors as needed.
• Inspect for safety hazards and correct them promptly.
• Share on-call duty and respond after hours in uniform.
• Complete weekly service reports and adhere to safety protocols.
• Participate in training and mentor teammates.
• Maintain records of preventative maintenance, inspections, and inventories.

Skills

Maintenance supervision

HVAC systems

Electrical systems

Plumbing systems

Customer service

Safety compliance

Team leadership

Education

EPA Certification

HVAC Certification

CPO Certification

OSHA Certification

Job description

Description

At Mark-Taylor, we believe our success starts with our people. For over 40 years, we’ve built and managed Arizona’s most beautiful apartment communities while fostering a culture centered on people, excellence and growth.

We are proud to be recognized as Ranking Arizona’s #1 Multifamily Builder and Manager, a Best Place to work in Multifamily, and a Healthiest Employer by the Phoenix Business Journal, and more.

Our communities are growing and so are our teams! We’re hiring a Multi-Site Manager of Facilities and Service (Maintenance Supervisor)at Horizon North, Sentio, & Velaire at Aspera in Phoenix & Glendale, AZ. In this role, you will help keep our communities running smoothly by handling maintenance repairs and contributing to the upkeep of the community, while providing the five-star service that makes Mark-Taylor communities feel like home.

Why You’ll Love working at Mark-Taylor

• Employee rent discounts.*
• Access to all Mark-Taylor amenities.
• Employee appreciation events.
• Opportunities for career growth.
• 401(k) with robust company match.**
• Paid time off, sick time, holidays, and volunteer time.**
• Comprehensive Medical, Dental, and Vision benefits.**

Compensation:

• The anticipated base pay range for this position is $37.00/hr - $41.00/hr.
• All service team members who participate in the on-call rotation receive an additional $3.00/hour incentive for all hours worked while on-call.
• Additional hourly pay for EPA, CPO, and OSHA certifications.***

Requirements

• 3 years as a Maintenance Supervisor in multi-family property management is required.
• Extensive experience in multifamily maintenance operations, with the ability to oversee maintenance functions across multiple communities.
• Proven leadership experience managing large teams, developing talent, delegating responsibilities, and driving accountability and performance.
• Strong operational and technical knowledge across multifamily maintenance systems, including HVAC, plumbing, electrical, pool maintenance, carpentry, appliances, and preventative maintenance.
• Excellent customer service and communication skills, with the ability to support resident satisfaction, resolve escalated concerns, and maintain strong working relationships with property management teams.
• Strong organizational and time management skills, with the ability to prioritize competing needs, oversee maintenance operations, and ensure consistent execution across multiple properties.
• Ability to establish and maintain quality control standards, ensure timely work order completion, and support apartment turnover readiness across communities.
• Strong troubleshooting and problem-solving skills, with the ability to assess complex maintenance issues and implement effective solutions.
• Ability to coordinate vendors, oversee maintenance projects, promote safety, and ensure compliance with OSHA-related standards.
• Maintaining consistent operational standards, developing high-performing teams, and delivering exceptional service across all assigned communities
• One or more industry specific professional certifications (EPA, HVAC, CPO, OSHA or similar).

In This Role You Will:

• Serve as the leader for the team of Service Technicians, Facilities Technicians, and Housekeepers.
• Oversee and execute the hands-on maintenance duties necessary to maintain and enhance the value of the community.
• Perform consistent inspections, diagnosing problems, and making necessary repairs in areas such as HVAC, electrical, plumbing, pool, flooring, carpentry, dry walling, appliances, and exterior structures.
• Manage the daily inventory of apartment homes in order to support leasing efforts, including managing the Make-Ready, Turn Board.
• Schedule contractors and vendors as needed.
• Inspect the property for safety hazards that may pose a liability and correct the hazards.
• Share rotating on-call duty with service team members and readily available to go the property after hours if needed and in uniform/badge.
• Complete Weekly Service Report in a timely manner.
• Adhere to Mark-Taylor safety protocols, programs, policies and procedures.
• Participate in training classes.
• Train and mentor Service Technician and Facilities Technicians.
• Keep accurate records regarding preventative maintenance, work orders, inspections, inventories, pool chemical logs, make-ready and turn units.
• Maintain excellent customer service and positive rapport with all residents and team members.
• Capital project oversight, bidding, and execution.

Mark-Taylor is an equal opportunity employer and a drug-free workplace. All our employees undergo pre-employment screening which includes drug testing.

*Housing discounts are subject to availability at each community.

**Benefits offered for full-time employees.

***Team members are eligible for additional certification pay 90-days from hire. Additional requirements may apply to some certifications before the certification pay is obtained.