Multi-Site Janitorial Operations Lead

Allied Universal; Indianapolis (IN); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D

Retirement plan

Disability insurance

Job summary

Diversified Maintenance is seeking a Janitorial Area Manager to oversee cleaning operations across multiple customer locations in the Indianapolis area. This role leads and supports janitorial teams, manages staffing and scheduling, maintains quality standards, and builds strong relationships with customers to ensure exceptional service.

This is a hands-on operations leadership role for someone who enjoys managing teams, visiting customer sites, solving problems, and ensuring consistent service

Qualifications

• High school diploma or equivalent.
• Minimum of two (2) years of management experience in a service-related industry, preferably janitorial industry.
• Business level oral and written communication skills; ability to speak, read, and write fluently in English.
• Ability to multitask and adapt to changing environments.
• Excellent customer service skills; active listening skills.
• Ability to lead and encourage teamwork; ability to negotiate and resolve conflict.

Responsibilities

• Oversee janitorial operations and employees across multiple customer locations
• Recruit, hire, train, coach and develop janitorial team members
• Visit assigned customer sites regularly to ensure service and quality standards are being met
• Build relationships with customers and quickly resolve service concerns
• Manage employee schedules and staffing while maintaining established labor budgets
• Conduct quality-control inspections and ensure required site visits are completed
• Lead new-hire orientation, safety training and ongoing job training
• Review employee performance and create development or improvement plans as needed
• Identify opportunities for additional services within assigned customer accounts
• Maintain required operational documentation, including time sheets, training records, work orders, incident reports and supply/equipment order

Skills

Management experience

Customer service

English fluency

Multitasking

Team leadership

Education

High school diploma or equivalent

Job description

Diversified Maintenance is seeking a Janitorial Area Manager to oversee cleaning operations across multiple customer locations in the Indianapolis area. This role leads and supports janitorial teams, manages staffing and scheduling, maintains quality standards, and builds strong relationships with customers to ensure exceptional service.

This is a hands-on operations leadership role for someone who enjoys managing teams, visiting customer sites, solving problems, and ensuring consistent service