Multi-Site General Manager, Contracted Services

Aramark; Chicago (IL); On-site; USD 120,000 - 128,000; Full time

Job summary

Aramark is seeking a General Manager to plan, manage, and guide multiple contracted services for clients, often generating substantial revenue. You will lead operations across food service, facilities, custodial, and more, focusing on safety, financial performance, and customer satisfaction.

The role requires strong leadership, relationship building, and strategic oversight to drive growth and service excellence while managing budgets and compliance across complex contracts.

Qualifications

• Bachelor's degree level education highly preferred in Food Service, Hospitality, Facilities, or Business Management.
• Ability to focus on client and customer services, entrepreneurship, and building and growing a strong business.
• Savvy interpersonal skills to communicate effectively with clients, senior management, and Aramark support staff.
• Comfortable reading, understanding, and implementing contractual requirements, including identifying opportunities within contract terms and conditions to address operational issues.
• Meaningful experience in service industry, contract services, or hospitality environment.
• Proven ability leading through other managers.
• Experience in creating and managing a department budget, financial controls and analysis.
• Experience crafting product sales strategies and implementing operational programs and initiatives.

Responsibilities

• Leads a team that provides operational expertise in contracted services while providing hands-on execution management of operations.
• Manages the client and community relationships at the location, continually assessing operations, and developing plans to provide optimal service and drive employee and customer satisfaction.
• Builds, develops, and leads a management team and staff capable of carrying out organizational objectives.
• Recommends methods, resources, and implementation for service improvement and growth based on understanding of operational needs, capabilities, & contractual obligations.
• In partnership with Finance, manages a budget and assists in the design of improvements to optimize financial performance and operational productivity.
• Manages compliance with all local, state and federal regulations and codes and maintains all associated records and reports.
• Ensures compliance with Aramark's standards of operation including safety standards and Aramark's Business Conduct Policy at all times.

Skills

Leadership

Client relations

Strategic planning

Operational excellence

Contract services

People management

Education

Bachelor's degree in Food Service, Hospitality, Facilities, or Business Management

Job description

Aramark is seeking a General Manager to plan, manage, and guide multiple contracted services for clients, often generating substantial revenue. You will lead operations across food service, facilities, custodial, and more, focusing on safety, financial performance, and customer satisfaction.

The role requires strong leadership, relationship building, and strategic oversight to drive growth and service excellence while managing budgets and compliance across complex contracts.